L17 Plumbing & Heating Services Ltd. appears to enjoy a positive reputation based on the latest customer reviews, which frequently praise the company for its professional, reliable, and personable service. The owner-operator, Michael, is widely recognized for his professionalism, punctuality, and thoroughness in handling both emergency repairs and planned installations. Customers consistently note that he is efficient in diagnosing and resolving problems, provides clear explanations, and offers fair pricing. One aspect that stands out is his respect for customers' time and premises, as he is characterized as tidy and courteous. The reviews depict a sense of trust and satisfaction among clients, mentioning Michael’s knowledge and the quality of work provided. There is, however, an indication of Michael's high demand, which occasionally leads to a delay in service scheduling.
Based on the customer feedback, L17 Plumbing & Heating Services Ltd. is scored highly for several positive aspects. Michael’s expertise is often highlighted, maintaining a thorough approach with attention to detail, which includes identifying critical issues such as gas leaks. The quality of work performed is consistently lauded, with mentions of first-rate materials and workmanship. Clients appreciate the clear communication, from providing quotes to explaining processes, which strengthens transparency. Punctuality and prompt response to calls also contribute positively, as Michael adheres to agreed schedules and efficiently resolves issues. His interpersonal skills further solidify the positive experience, with descriptions of friendliness and helpfulness. Finally, the fair pricing strategy has been appreciated by many reviewers, signifying value for the service received.
While the aggregate sentiment from the reviews is highly favorable, a notable negative aspect pertains to the wait time for services due to Michael's busy schedule. Although customers are generally understanding of the demand for Michael's services, the delay in fitting appointments can be inconvenient for those requiring urgent repairs. Furthermore, no other significant negative trends are observed in the customer feedback, implying that the infrequent scheduling challenge is an outlier in an otherwise exemplary customer experience. This limited criticism points to a need for efficient time management or the possibility of expanding the workforce to accommodate the high demand for service.
Michael aims to address emergency repairs as quickly as possible, but due to high demand, there might be a brief wait. It’s advisable to contact the service directly to assess the current availability.
Michael is praised for his use of proper materials, professional workmanship, and his thorough approach, including detailed inspections and explanations. Customer feedback reflects a high level of satisfaction with the quality of work.
Reviews frequently highlight the fairness of pricing. Michael is known for providing reasonable quotes and delivering value through the quality service and materials used.
Plumbing & heating company based in Aigburth, Serving customers in South Liverpool.We carry out all Plumbing & heating work, From small Jobs to the more larger jobs. All is work is carried out to the highest standard and guaranteed. We aim to please every customer! We are fully qualified in all work areas we cover. we provide a quick response service.
