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Jack The Plumber Reviews Summary

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Plumbers | Birmingham

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301 Prince of Wales Ln, Birmingham B14 4LN

Trustguide Rating

TrustScore®
A+
A
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C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Jack The Plumber?

As of Apr 15, 2024, 67 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Jack The Plumber's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 15, 2024
Last updated
April 15, 2024

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Jack The Plumber's customer reviews analysis

Analyzing the recent customer reviews for Jack The Plumber reveals a positive overall company reputation, with clients illustrating a high level of satisfaction across various aspects of the service. Customers frequently emphasize the responsiveness of the business, noting how Jack is commended for quickly replying to inquiries and maintaining excellent communication. Another standout trait is Jack's willingness to accept and efficiently handle jobs of diverse sizes, including those that are relatively minor, which local competitors may overlook. This aligns with observations indicating that Jack often goes out of his way, such as traveling extra miles, to service clients, thereby reinforcing a commitment to customer needs. His workmanship is repeatedly lauded, with mentions of a 'cheerful worker,' professional conduct, and swift turnaround times. Additionally, affordability and transparent pricing are also recurrent themes, with mentions of competitive rates and customers appreciating receiving quotes ahead of service. Overall, the customer experience with Jack The Plumber seems to be marked by a blend of skill, diligence, and customer-centric approach.

Positive Feedback

The collective feedback for Jack The Plumber underscores several core positive aspects. Customers are particularly pleased with the prompt and efficient communication, often conducted through modern conveniences like WhatsApp, which streamlines the process of arranging services. Jack's punctuality is another positive feature, with clients noting that he adheres to the scheduled timings for job completion. The quality of the work delivered is frequently described as high, with no recurring issues that necessitate callbacks. Moreover, the positive demeanor and accommodating nature of the service provider enhance the customer service experience. His adeptness at dealing with unexpected issues during repairs, without compromising the quality of service, has also been highlighted. The methodical cleanup after job completion is appreciated, reflecting professionalism and respect for the client's property. Above all, the consistent mention of 'reasonableness' in pricing, alongside the provision of competitive quotes, points towards transparent and fair cost management practices.

Concerns and Threads

Upon scrutinizing the set of reviews provided for Jack The Plumber, it is noteworthy that there is a conspicuous absence of negative feedback. All reviewers seem to reflect a high level of satisfaction, with no explicit mention of any dissatisfaction or shortcomings in the service provided. This unanimous positivity could suggest a high standard of service, but might also mean that any negative experiences have not been reported or are not present among the current dataset of reviews. As such, based on the available information, it is challenging to outline any key negative aspects of customer feedback without additional or contrasting reviews that highlight specific issues or areas for improvement.

Frequently asked questions about Jack The Plumber

Does Jack The Plumber provide quotes before service?

Yes, Jack The Plumber offers competitive pricing and provides quotes before beginning any work, ensuring transparency and allowing customers to make informed decisions.

Is Jack The Plumber willing to take on smaller plumbing jobs?

Certainly, Jack is noted for his willingness to undertake smaller jobs that other local plumbers may not, indicating a flexible and customer-friendly approach.

How does Jack The Plumber handle communication and scheduling?

Customers report that Jack The Plumber uses efficient methods like WhatsApp for communication, and he is punctual when it comes to scheduling and completing work, suggesting a high level of organization and customer respect.

Recent customer reviews and testimonials for Jack The Plumber

Jack The Plumber
Leo 1972
5-Star
a week ago
Jack the plumber went the extra mile literally when he came to us 20 miles out of his usual working area to fix a leaking toilet and replace a radiator value, great communication and responded quickly to our enquiry,quoted and came out the following week. It was nice to find a plumber who is wiling to do the smaller jobs as all of our local plumbers were too busy and only two out of 10 plumbers I'd contacted even replied. I will be recommending Jack The Plumber to all my friends and family and he'll be the fist port of call for any future plumbing issues we have 👍😊
Jack The Plumber
Clive Fraser
5-Star
3 weeks ago
Jack The Plumber has done several jobs for me. I have always been happy with his work and I have never had to call him back. Moreover, his prices always seem reasonable and he is a cheerful worker. I will continue to use him and I recommend him.
Jack The Plumber
Lorraine Jeynes
5-Star
3 months ago
Jack replied quickly together with a price to repair shower. Communication excellent telling me when he would arrive. choice of product ,quick nd efficient. If I needed a plumber would definitely call him again
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Jack The Plumber's customers had a positive experience.

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Jack The Plumber

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
67
reviews
Excellent
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Poor
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About Jack The Plumber

Plumbers
Emergency Non Emergency Plumbing Repairs, Plumbing Installations, Birmingham, Solihull, Redditch * Credit & Debit Cards Accepted * * CRB Checked & CERTIFIED Reg number 001135765791.* *- Building Regs G3 Compliant. Licenced for Unvented / Vented Cylinder Repairs / installations / Annual Servicing.. * WaterSafe / Water Regs UK Certified* * £5m Public Liability Cover* *Triton Electric Shower Fitting Installation / Ariston Water Heaters Fitted* Taps to Unvented Hot Water Cylinder Repairs and Servicing, Safety certificates Plumbing Fitting and installation, taps to radiators to cylinders and tanks
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