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J. Blanton Plumbing Reviews Summary

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Plumbers | Chicago, IL

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5126 N Ravenswood Ave, Chicago, IL 60640, United States

Trustguide Rating

TrustScore®
A+
A
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C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about J. Blanton Plumbing?

As of Mar 29, 2024, 1499 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of J. Blanton Plumbing's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 29, 2024
Last updated
March 29, 2024

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J. Blanton Plumbing's customer reviews analysis

The overall company reputation of J. Blanton Plumbing, Sewer & Drain is positive, as evidenced by the predominance of customer reviews highlighting satisfaction with the services received. Customers repeatedly commend the professionalism, punctuality, and competence of the technicians. The reviews commonly note the clear communication and customer-oriented approach, with many referencing the 'No Drip Club' and expressing loyalty to the company for future plumbing needs. Another recurring theme is the company's responsiveness to emergency situations, delivering timely and efficient solutions. On the negative side, there is a singular account of dissatisfaction, mentioning high prices and perceived pushy sales tactics for unnecessary services. This negative review, however, seems to be an outlier among overall positive feedback trends.

Positive Feedback

Key positive aspects of J. Blanton Plumbing, Sewer & Drain that emerge from customer feedback are the company’s effective communication, professional team, and timeliness. The reviews show customers appreciate being kept informed regarding service times and procedures, with staff like Saul and his team noted for excellent communication and engagement. Technicians such as Dave and Edgar receive praise for professional diagnoses, efficient work, and expertise in emergency situations, while membership offerings like the 'No Drip Club' seem to encourage customer loyalty. The installation work is described as respectful and neat, with plumbers like Ian commended for their kindness and smooth installation procedure. Overall, customers express a strong intention to recommend J. Blanton Plumbing to others, suggesting a high level of trust and satisfaction with the services provided.

Concerns and Threads

The negative feedback for J. Blanton Plumbing, Sewer & Drain is limited but serious. A customer described their experience as a 'nightmare,' citing inconsistent advice from different technicians and aggressive sales tactics for costly services that were deemed unnecessary. The mentioned installation mishap led to an unusable shower until the customer fixed it themselves. This review not only criticizes the workmanship but also the high prices, indicating that the charges were significantly more than the industry standard. This isolated criticism contrasts with the otherwise positive reviews but suggests areas where the company might need to focus on improving transparency, pricing policies, and ensuring consistency in service quality.

Frequently asked questions about J. Blanton Plumbing

What membership options does J. Blanton Plumbing offer?

J. Blanton Plumbing offers a 'No Drip Club' membership, which is mentioned positively in customer reviews. The specific details of this membership have not been provided but it seems tailored to forge a continuing relationship with customers.

Can I trust J. Blanton Plumbing for emergency services?

Based on customer feedback, the company has shown exemplary responsiveness and effectiveness in handling emergency situations, with technicians like Edgar praised for their efficiency and expertise. Customers report satisfaction with both the speed and quality of emergency service provisions.

Are the prices at J. Blanton Plumbing competitive?

While many customers have not explicitly mentioned the cost, one review provides a dissenting opinion on pricing, stating that the charges were substantially higher than the market rate. It's recommended to compare quotes and ensure clarity on services and costs before proceeding.

Recent customer reviews and testimonials for J. Blanton Plumbing

J. Blanton Plumbing
Michael Carter
5-Star
2 months ago
Saul and his team were wonderful and communicated a lot. I really appreciated the work they put in and the personal engagement. Great work! Look forward to continuing our relationship thru the No Drip Ckub membership
J. Blanton Plumbing
Allison Scherer
5-Star
4 days ago
The customer service people were clear in communication and let me know when to expect the plumber. Dave arrived exactly when they said he would; he was professional and diagnosed the situation quickly. He had all the necessary parts and completed the work efficiently and effectively. I highly recommend J Blanton Plumbing Sewer & Drain. Thank you Dave Mindy!!
J. Blanton Plumbing
Lucas DeSantis
5-Star
2 months ago
Emergency replacement of our water heater after it stopped working while it was -2°. The building’s pipes were causing issues (not aligned properly and taking up too much space on the side) so they had to customize the piping to make it fit. Their service was unmatched and more efficient than any other plumbing company we’ve used in the Chicagoland area. Edgar was superb in explaining the issues and how they needed to be fixed. 10/10 always calling J. Blanton. Thank you, Edgar! New member of the No Drip Club!!
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of J. Blanton Plumbing's customers had a positive experience.

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J. Blanton Plumbing

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
1499
reviews
Excellent
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About J. Blanton Plumbing

Plumbers
At J. Blanton Plumbing, our family-oriented team has been completely dedicated to providing reliable solutions and five-star services to our customers in the Chicago area. Our family, which makes up a good amount of our staff, is passionate about what we do and each of us seek to do the best work possible. We’re so committed to this industry that we offer an apprenticeship program in order to keep it alive and thriving. We’re full of pride to be able to serve the families that we do across the Greater Chicago area and we hope you give us the chance to win your business. You can rely on us to get the job done right the first time, so give us a call today!
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