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John The Plumber Reviews Summary

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Plumbers | Leeds

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6 Lulworth Walk, Leeds LS15 8NZ

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about John The Plumber?

As of Mar 21, 2024, 311 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of John The Plumber's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 21, 2024
Last updated
March 21, 2024

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John The Plumber's customer reviews analysis

John The Plumber has garnered a positive reputation based on the latest customer reviews. The frequent mention of professionalism across multiple reviews highlights a consistent work ethic and a reliable presence in the industry. John, as well as his team members—specifically Nick and Andy—are noted for their punctuality, efficiency, and effective communication, enhancing the overall customer experience. The customers express high satisfaction with the services received, ranging from boiler replacements to urgent leak repairs, indicating that the company successfully meets diverse plumbing needs. There is also a sense of trust conveyed through instances of honest service, such as not charging for minor fixes, which bolsters the integrity of the company's image. The recurrent theme of John and his team being friendly, respectful, and clean underscores that the company values not only a job well done but also the importance of courtesy and consideration in customer interactions.

Positive Feedback

Customers consistently praise John The Plumber for professionalism, which signals an overall high-quality service. John and his team, including Nick and Andy, have been lauded for their punctuality and speed in addressing plumbing issues, with several reviews highlighting their capability to provide same-day service. This responsiveness is a crucial positive aspect, especially when dealing with urgent situations like leaks. Affordability also receives frequent mention, as customers describe the pricing as 'excellent' and 'very reasonable'. The repeated acknowledgments of the team being 'friendly' and 'respectful', and leaving areas tidy post-service denote an excellent customer service ethos. The company's ability to build trust by providing honest service, such as not charging for a simple fix, further fortifies the positive experiences of the customers.

Concerns and Threads

While the reviews overwhelmingly trend positive, there is a mention of a negative incident where a new boiler installation resulted in a leak. The quick rectification of this issue exhibits the company's commitment to service quality, yet it also points out that even reputable companies can encounter service mishaps. However, the overall impact on the company's reputation seems minimal, given the isolated nature of the complaint and the lack of other negative feedback. This aspect underscores the importance of quick and effective problem resolution in maintaining a strong customer service reputation.

Frequently asked questions about John The Plumber

How responsive is John The Plumber to emergency situations?

John The Plumber is highly responsive to emergency situations, with reviews indicating that they can often provide same-day service. In circumstances involving urgent repairs, the team is able to address issues promptly, sometimes within an hour.

Can I expect John The Plumber to be transparent and honest in their service?

Yes, customers have reported that John The Plumber provides an honest service, with one review noting that John did not charge for simply tightening connections. This establishes an element of trust between the company and its customers.

Are the technicians from John The Plumber courteous and tidy?

Yes, multiple reviews praise John The Plumber's team for being friendly and respectful. They take care to leave the serviced area clean and tidy after completing their job, reflecting their consideration for the customer's space.

Recent customer reviews and testimonials for John The Plumber

John The Plumber
Sam Williams
5-Star
4 days ago
I've worked with John a couple of times now. Always extremely professional and helpful. Did a fantastic job on a boiler replacement for an excellent price, would definitely recommend!
John The Plumber
Paul wells
5-Star
a week ago
John has attended my property on a couple of occasions now. He is very professional and on his last visit, he did not charge me because the connections needed tightening. Thank you for an honest service.
John The Plumber
Sei Kato
5-Star
3 weeks ago
Had a radiator removed so we had more space for furniture and a new valve put on another radiator. Nick came bang on time and finished the work super quickly too. Great to talk with and have in the house. 10/10, will definitely use again, cheers!
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of John The Plumber's customers had a positive experience.

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John The Plumber

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
311
reviews
Excellent
Good
Average
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Poor
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About John The Plumber

Plumbers
We offer a reliable plumbing & gas service around Leeds & West Yorkshire. Based in LS15.
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