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Jd Sports Reviews

Rated 3.9 based on 1934 Reviews

Sports Shops in Liverpool

Liverpool One, 4 Paradise Street,"Msu4B, Liverpool One Msu4B, Liverpool L1 8JF

Published on
February 12, 2024
Last updated
July 10, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Jd Sports's customers had a positive experience.

Positive
80%
Neutral
Negative

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Jd Sports?

Trustguide extracts key phrases from reviews about Jd Sports and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 10, 2025, 1934 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of Jd Sports's publicly available reviews View source

Jay rated Jd Sports 5 stars
a month ago
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I went in here today to buy some new running shoes. Stores are often a bit overwhelming as I have bad anxiety - especially when shopping for something like new shoes. The staff were really kind and helpful and so patient with me as well whilst I decided what to get. Absolutely lovely store and such kind and genuine staff ❤️
Muhammad Umer Zaid rated Jd Sports 5 stars
a month ago
One of the biggest JD store across UK. Lot of variety. Price pretty much as expected
robert elliott rated Jd Sports 5 stars
a month ago
Was in the store in Liverpool one Monday morning. Not busy at all. Loads of staff standing round. Looked for boots for my young lad but after ten minutes waiting for his size, no boots. Asked the staff member again and he said they may be having trouble finding them and continued standing round without following up. After 15 minutes we left with no boots.

Reviews Summary

The reputation of JD Sports, as gleaned from the collection of reviews, is marred by inconsistent customer experiences. On one hand, there are instances of commendable customer service, with staff members exhibiting patience, helpfulness, and a pleasant demeanor. Particularly, the store’s variety and product range receive positive remarks. On the other hand, there is a notable pattern of negative interactions, including customer complaints about inattentive and dismissive staff, complications with stock availability, and an off-putting in-store atmosphere due to loud music. It appears the experience at JD Sports can vary greatly depending on the individual staff members encountered as well as the physical store conditions.

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Frequently Asked Questions About Jd Sports

What type of customer service can I expect at JD Sports?

Customer service experiences at JD Sports vary. Some customers report very positive interactions with patient and helpful staff, while others have faced issues with unattentive or rude staff members. It appears to depend heavily on the specific employees present at the time of your visit.

Does JD Sports offer a wide variety of products?

Yes, many customers have noted the extensive variety of products available at JD Sports, including different brands and items suitable for both sport and fashion purposes.

What should I do if I have an issue with stock availability at JD Sports?

If you encounter any issues with stock availability, it is recommended to address a staff member and inquire if they can check inventory. Experiences suggest that persistence may be necessary for satisfactory service. Alternatively, consider checking online for the item's availability.

About Jd Sports

Sports Shops

Retail chain specializing in designer branded training shoes, casual sportswear and accessories.

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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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