Reviews for Franklin Corporation offer a mixed outlook on the company's reputation and customer experience. Several customers express displeasure with the durability and quality of Franklin Corporation's products, citing issues such as quickly deteriorating cushions, peeling materials, and compressed cushion loft within a short time-frame. Notably, unreliability in product quality seems to be a significant detractor from the company's reputation, with complaints about unmet durability expectations despite relatively high price points. Conversely, positive experiences focus largely on exceptional customer service, notably from representatives named Shelby and Sarah, who provided personalized assistance, replacement parts, and commendable solutions, including for items out of warranty. This polarized feedback illustrates a discrepancy between product longevity and customer service satisfaction, which could suggest an area for Franklin Corporation to address in terms of product consistency and warranty coverage.
Positive customer feedback for Franklin Corporation underscores two principal aspects: the exemplary customer service delivered by the company's representatives and the initial comfort and functionality of the products offered. Notable commendations are directed toward customer service agents like Shelby and Sarah, whose responsiveness and willingness to support even post-warranty periods established an impressive service standard. Customers were pleasantly surprised by the ease of acquiring replacement parts and the staff's dedication to finding solutions. Additionally, certain products were praised for their initial comfort and suitability for homes with pets and children, as well as the ease of cleaning and maintenance. Moreover, customers with health limitations have founds solace and comfort using Franklin Corporation's recliners, highlighting the company's ability to meet specific customer needs effectively.
Negative reviews of Franklin Corporation center on product quality and the company's response to issues. Customers report experiences with furniture that deteriorates rapidly, well before reasonable expectations for wear and tear are met. Issues include flattened sofa cushions, peeling materials, and structural weaknesses within a short period of ownership. Additionally, some customers find the warranty coverage and customer service response inadequate when addressing what appear to be manufacturing defects. The longevity and resilience of Franklin products are recurrent concerns, with a number of reviewers stating they would not repurchase or recommend the brand based on their experiences.
Franklin Corporation's warranty details may vary by product, and as noted by some customers, there have been instances where warranty coverage did not meet their expectations, especially regarding issues like flattened cushions or material peeling. It's advisable for prospective customers to inquire specifically about warranty coverage for structural defects and material durability before purchasing.
Customer reviews paint a positive picture of Franklin Corporation's customer service, highlighting the helpfulness of service agents in providing thorough and caring support. However, consumer experiences may vary, and while some have received exceptional assistance, others have reported a lack of response to concerns or warranty claims.
The reviews indicate mixed feedback regarding the durability of Franklin Corporation's furniture. While some customers have expressed satisfaction with the comfort and pet-friendly fabric of the furniture, others have experienced significant wear within a relatively short period. It's recommended that buyers consider these varying experiences and evaluate the materials and construction of each product in relation to their individual needs.
Franklin Corporation was established in 1970 in Houston, MS. We specialize in manufacturing quality motion, stationary, recliners, and lift chairs.
