First Psychology Glasgow presents a mixed but generally positive company reputation based on the customer experiences noted in the latest reviews provided. Clients appreciate the professionalism, quality of therapy, and the expertise of specific therapists, with commendations for their supportive roles in handling grief, trauma, and personal challenges. Positive experiences highlight therapists who are professional, provide valuable tools and advice, and display an open-minded approach throughout the therapeutic process. Conversely, some feedback reflects significant dissatisfaction concerning logistical aspects of the service, including miscommunication by the reception and issues around billing. Notably, concerns about responsiveness to negative feedback, evidenced by a perceived generic response to contact the office, suggest a potential area for improvement in customer service. These diverging experiences indicate that while the expertise and personal engagement of therapists are key strengths, administrative processes and customer care require attention to enhance the overall client journey and maintain reputation.