Elements Massage (Moon Valley) Reviews
Rated 4.7 based on 369 Reviews
Massage Therapists in Phoenix
630 E Bell Rd #102, Phoenix, AZ 85022, United States
Published on
February 26, 2024
Last updated
July 10, 2025
The appraisal of Elements Massage based on the customer reviews posits a generally positive reputation with a few areas requiring attention. The exceptional skill and tailored approach of massage therapists, specifically Victoria, Kim, Alyssa, Michael, Samara, Patrice, and Zori, are persistently highlighted, pointing to a strong professional team adept at accommodating various customer needs including post-surgery recovery and preference in massage pressure. The welcoming atmosphere, accentuated by an aromatic environment, and customer-centric offers such as first-time discounts further contribute to the favorable customer experience. Conversely, issues associated with administrative processes and policy enforcement, particularly regarding the acceptance of Groupons and inconsistencies in appointment scheduling, have caused some dissatisfaction. The responsiveness of the management in rectifying issues indicates a commitment to customer service, despite the highlighted areas for improvement.
If you encounter any challenges redeeming a Groupon, it's recommended to speak directly with the manager. Elements Massage management has shown a willingness to address such concerns and ensure proper resolution.
Yes, you can request a specific therapist. Customer reviews frequently mention therapists by name, indicating that individual preferences are accommodated and even encouraged.
Elements Massage requires notice for rescheduling or canceling appointments, typically 24 hours in advance, to avoid a cancellation fee. However, customers have noted that the massage center may reschedule appointments due to therapist availability without a cost to the client.
The Elements Way™ is our difference. At Elements Massage Moon Valley, we only do massage. It's therapeutic, handcrafted, and personalized. Our expert certified therapists are focused on delivering a massage that is responsive to the individual needs of our clients- simply, it is a better massage.
