The appraisal of Elements Massage based on the customer reviews posits a generally positive reputation with a few areas requiring attention. The exceptional skill and tailored approach of massage therapists, specifically Victoria, Kim, Alyssa, Michael, Samara, Patrice, and Zori, are persistently highlighted, pointing to a strong professional team adept at accommodating various customer needs including post-surgery recovery and preference in massage pressure. The welcoming atmosphere, accentuated by an aromatic environment, and customer-centric offers such as first-time discounts further contribute to the favorable customer experience. Conversely, issues associated with administrative processes and policy enforcement, particularly regarding the acceptance of Groupons and inconsistencies in appointment scheduling, have caused some dissatisfaction. The responsiveness of the management in rectifying issues indicates a commitment to customer service, despite the highlighted areas for improvement.
Reviews of Elements Massage indicate several strengths regarding customer satisfaction. The therapists at Elements are consistently praised for providing exceptional massages, possessing extensive knowledge, and exhibiting an ability to tailor their approach to individual health concerns. The massage environment is described as relaxing, enhanced by the aromatic atmosphere upon entering, and the staff is characterized as welcoming and friendly. Additionally, offers such as first-time discounts have been well-received, allowing customers to trial the service at a more accessible price point. Those therapists specifically mentioned, including Victoria and Kim, have been highly recommended by clients for their standout services, and the management's quick responsiveness to resolve issues has left a positive impression.
While many aspects of the service at Elements Massage garner praise, certain negative experiences have been reported that impact the overall customer experience. Customers have encountered problems with the use of Groupons, encountering issues with their redemption due to miscommunication and policy restrictions. This confusion has raised concerns about the clarity of promotional terms. Furthermore, therapists' tendencies to reschedule appointments sometimes on short notice, and the imposition of cancellation fees, have generated some client aggravation. Although these incidents are balanced by management intervention to rectify problems, they represent areas where Elements Massage could improve to ensure a consistently positive customer experience.
If you encounter any challenges redeeming a Groupon, it's recommended to speak directly with the manager. Elements Massage management has shown a willingness to address such concerns and ensure proper resolution.
Yes, you can request a specific therapist. Customer reviews frequently mention therapists by name, indicating that individual preferences are accommodated and even encouraged.
Elements Massage requires notice for rescheduling or canceling appointments, typically 24 hours in advance, to avoid a cancellation fee. However, customers have noted that the massage center may reschedule appointments due to therapist availability without a cost to the client.
The Elements Way™ is our difference. At Elements Massage Moon Valley, we only do massage. It's therapeutic, handcrafted, and personalized. Our expert certified therapists are focused on delivering a massage that is responsive to the individual needs of our clients- simply, it is a better massage.
