This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Dumpling Monkey?
As of Apr 16, 2024, 1105 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Dumpling Monkey's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
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Created by
Trustguide
Published on
April 16, 2024
Last updated
April 16, 2024
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As of Apr 16, 2024, 1105 customers have reviewed this business and rated it 4.2 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
The reviews of Dumpling Monkey reflect a polarized perspective among customers concerning their overall experience. Customers unanimously praise the food's taste and affordability, with numerous reports of 'amazing flavours,' 'extremely generous portions' and excellent value for money. There is a repeated appreciation for the diverse and extensive menu offerings, from cumin chicken to Dan Dan noodles, and particularly the dumplings receive significant acclaim as 'simply amazing' and 'the best' some customers have ever tasted. However, the company's reputation is not without blemish; there are marked concerns about service quality. The customer service is a point of contention, with several patrons indicating rude treatment by staff and unprofessional behavior. Despite the critique of service, the recurring theme suggests that many customers find the positive aspects of the food quality and pricing compelling enough to return or recommend the establishment.
Positive Feedback
Key positive feedback for Dumpling Monkey centers around the quality and variety of the food offered. Customers report a high level of satisfaction with 'unreal' food that is 'very tasty' and 'delicious,' specifically highlighting dishes such as chicken dumplings, pork and rice, and beef with ginger and spring onion. The eatery's menu is described as extensive and seems to cater to a wide range of tastes. Another notable positive aspect is the affordability of the meals, with mentions of the 'total bargain' prices allowing for a wallet-friendly dining experience. The service speed is also commended for being 'incredibly quick' and described as 'unbelievably fast,' which enhances the customer experience for both dine-in and takeaway options. Despite some service hiccups, the repeated intention of customers to revisit Dumpling Monkey indicates a strong customer loyalty driven by the eatery's culinary strengths.
Concerns and Threads
Despite many positive reviews, Dumpling Monkey faces significant criticisms centered around its customer service. Some customers recount experiences of being treated rudely by staff, including being shouted at or encountering staff behaving in a perceived unprofessional manner, such as brushing teeth in the prep area. These negative experiences sometimes overshadow the food's quality and contribute to a less than satisfactory overall impression. Furthermore, operational hiccups such as order mistakes and omissions are mentioned, alongside potential long waiting times for home delivery services, perceived to be related to the restaurant's partnership with Just Eat. These aspects of service detract from the customer experience and could impact potential for repeat visits and recommendations.
Frequently asked questions about Dumpling Monkey
Is the menu at Dumpling Monkey suitable for a variety of dietary preferences?
Yes, Dumpling Monkey offers an extensive menu with a wide range of dishes, catering to diverse tastes and dietary preferences.
Are the portion sizes at Dumpling Monkey sufficient and value for money?
The reviews suggest that the portion sizes are generous and that many customers feel the food offered is an excellent value for the price point.
Should I expect a high level of customer service at Dumpling Monkey?
While there are reports of exceptional food and quick service, several customers have indicated experiences with less than satisfactory customer service, including staff rudeness and unprofessional behavior.
Recent customer reviews and testimonials for Dumpling Monkey
Melissa W
5-Star
a week ago
had the cumin chicken, aubergine with chilli oil and pork mince, beef and carrot dumplings and Dan Dan noodles. amazing flavours, extremely generous portions and all at an amazing price. had been a couple times but these dishes were unreal
Dave
5-Star
6 months ago
Unreal food, the chicken dumplings are simply amazing you have to try it.
They have a small lunch menu alongside their main one..
Today I opted for the Char Sui pork and rice, with a side of tea eggs and chicken dumplings, including a bottle of water it came to £11, total bargain.
Daniel Johnstone
5-Star
a month ago
Best food in Glasgow without a doubt. Amazing value for money, incredibly quick service and excellent food. Takeout, eat in and delivery all great. Dont expect to be treated nicely, do expect to hear the staff shouting at each other. 11/10 would recommend.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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