This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about The Skyliner?
As of Apr 14, 2024, 1337 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of The Skyliner's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
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Created by
Trustguide
Published on
April 14, 2024
Last updated
April 14, 2024
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As of Apr 14, 2024, 1337 customers have reviewed this business and rated it 4.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
The Skyliner receives a mixture of positive and negative feedback, influencing its overall company reputation. Positive comments frequently highlight the friendly and attentive staff, cleanliness of the restaurant, and the size and quality of the food portions. The atmosphere and design of the restaurant, as well as special accommodations such as easy access for those with mobility constraints, are also praised. Conversely, there are recurring grievances about the inconsistency in food quality, particularly the preparation and size of the fish and chips. Complaints about the taste of certain condiments and beverages, like the malt vinegar and dandelion and burdock drink, point towards a potential issue with some menu items. Some customers have noticed a decline in quality over time, suggesting that past reputation may not be indicative of the current experience. The negative experiences seem to largely come from discrepancies in food preparation and a perceived reduction in portion sizes, which could impact customer satisfaction and loyalty.
Positive Feedback
Many customers have positively commented on the efficient service and friendly staff at The Skyliner, often mentioning the pleasurable interaction with personnel as a highlight of their visit. The restaurant's cleanliness and welcoming atmosphere are consistently acknowledged, enhancing the dining experience. The accessibility features such as the slope entrance and handrails for those with poor mobility receive commendation. Portion sizes, particularly the large offers, are well-received when consistent, and some customers feel they receive good value for their money. The quality of the food, especially when it meets expectations, is described as excellent, with much appreciation for the crispy batter and well-cooked fish. Overall, customer satisfaction is influenced positively by these aspects. Even first-time visitors are compelled to attest to the restaurant's good reputation, considering it one of the best in its locale.
Concerns and Threads
On the downside, The Skyliner faces customer dissatisfaction chiefly with the inconsistency in food quality. Recent reviews indicate a decline in the standard that previous patrons had come to expect, with particular references to soggy batter, fish not drained properly, and mediocre chips. There are also mentions of smaller portion sizes and substandard taste in some menu items. These criticisms highlight a potentially worrying trend in quality reduction, which could dissuade repeat business. Additionally, the absence of popular menu options such as cod may disappoint certain customers. The negative customer experiences emphasize the need for The Skyliner to address these quality and consistency issues to maintain reputation and sustain customer loyalty.
Frequently asked questions about The Skyliner
Does The Skyliner accommodate guests with mobility issues?
Yes, The Skyliner has accessibility features such as a slope entrance and handrails to assist guests with mobility issues.
Can I expect large portion sizes at The Skyliner?
Portion sizes at The Skyliner vary, with some customers reporting large and satisfying portions, while others have experienced smaller servings. It may depend on the dish or the day.
Is it necessary to book a table at The Skyliner?
Booking a table isn't mandatory, but it is recommended, especially during peak lunch times or for larger groups to ensure seating availability.
Recent customer reviews and testimonials for The Skyliner
Gordon Robertson
5-Star
5 days ago
Well this was a pleasant surprise. Attended around 7pm, parked outside and was pretty busy inside. Order taken straight away and waited while order was cooked fresh. Chatty and friendly staff. Portion sizes were excellent and got plenty of scraps. Fish was thick and tasty, chips were thick and not greasy. Very tasty and enjoyable meal. Not sure how it compares locally price wise but it was very reasonable.
Jordan Woods
5-Star
5 months ago
Visited The Skyliner Leeds, 3/5 from me. We did share a portion of chips, so don’t think that was the full portion. dandelion and burdock was absolutely terrible, anyone had that before? . Fish was average size with nice batter. Curry and peas nice also. Fish had a lot oil not drained correctly and chips little hard £30.60. NOTE NO COD ON MENU
James Pearson
5-Star
3 months ago
Called here after Xmas shopping for a chippy lunch. While waiting a gentleman came in kicking off about the quality of his fish and chips and said we’re best not eating here. I wish I’d listened to him! After getting home and opening up the fish, the batter, what little there was on the fish was soggy and not edible and chip’s mediocre. The curry sauce poor too. This place was great a few years back, but clearly there is a quality issue here atm. Probably the worst chippy lunch I’ve had in as long as I can remember. Steer clear as there are far better other chip shops in area.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
Merry Christmas & happy new year, we are open shorter hours over the festive period,
They are as follows
Christmas Eve, 11:30am-7:00pm
We are closed, Christmas Day and Boxing Day
27th-30th December 11:30am-7:30pm
31st December 11:30am-5:00pm
1st January we are closed
We revert back to our normal hours on Tuesday 2nd January
We are a family run fish & chips shop and restaurant, Skyliner has been around for 62 years this year. We have a great seafood menu including traditional haddock & chips to tapas boards and fabulous gluten free options. Not only do we do great fish & chips we also have a large selection of gins & rums, specially selected wins & draft beers including Camden Hells, Camden IPA & Stalla unfiltered.
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