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Bluebell Spa Dc Reviews Summary

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Spas | Washington, DC

3705 14th St NW Suite 2, Washington, DC 20010, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Bluebell Spa Dc?

As of Apr 08, 2024, 256 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Bluebell Spa Dc's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 08, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 8, 2024
Last updated
April 8, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Bluebell Spa Dc's customers had a positive experience.

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Bluebell Spa Dc

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Bluebell Spa Dc's customer reviews analysis

The analysis of recent reviews for Bluebell Spa DC indicates a generally positive reputation with a strong focus on the quality and effectiveness of their massages. Numerous clients praise the attentiveness and skill of the massage therapists, specifically Ms. Yordanos and Ms. Fatima, highlighting their ability to address specific areas of tension and provide consistent, high-quality service. The location is also noted for its convenience and relaxing atmosphere. However, there are mentions of an incident involving inadequate customer service, specifically regarding appointment cancellations and subsequent communications that were less than satisfactory. This stands out as an isolated event amidst otherwise favorable experiences, but it does highlight a potential area for improvement in handling unforeseen scheduling conflicts and maintaining professional communications.

Positive Feedback

Bluebell Spa DC receives commendations on several fronts; clients have consistently found the spa to be a cleanly and calming environment. The staff is recognized for their courteous and amiable demeanor, contributing to a welcoming atmosphere. Therapists at the spa, particularly Ms. Yordanos and Ms. Fatima, receive high praise for their deep tissue massages and their diligent attention to clients' specific needs, often leaving customers feeling considerably relaxed and relieved of tension. The convenience and serenity of the location add to the overall positive experience. Additionally, the tailored service approach and the professionalism of the therapists, such as Liz S., have been noted as reasons for clients to recommend the services of Bluebell Spa DC and show intentions of becoming repeat visitors.

Concerns and Threads

Despite many positive testimonials, Bluebell Spa DC's reputation is not without blemish. A notable concern comes from an experience where a client's appointment was canceled due to the therapist's emergency. The interaction was characterized by perceived pressure to reschedule for the next day and a lack of sensitivity to the client's immediate needs. This particular incident also involved a miscommunication leading to the client being erroneously charged for a service that was never rendered, indicating potential deficiencies in administrative handling. Though this appears to be an isolated issue, it does call attention to the need for improved customer service protocols, especially regarding last-minute cancellations and ensuring accurate billing practices.

Frequently asked questions about Bluebell Spa Dc

What type of massage specialization can I expect from the therapists at Bluebell Spa DC?

Bluebell Spa DC offers deep tissue massages that have been consistently praised by clients for their effectiveness, particularly in providing relief for back and neck tension. Therapists such as Ms. Yordanos and Ms. Fatima are noted for their expertise and attentive service to clients' specific needs.

How is the ambiance at Bluebell Spa DC?

Customers describe Bluebell Spa DC as clean, calm, and welcoming. The spa is praised for its relaxing environment, which is cultivated by both the serene setting of the establishment and the kind demeanor of the staff.

Have there been any issues with booking or cancellations at Bluebell Spa DC?

While there are isolated incidents of dissatisfaction with handling appointment cancellations, these seem to be exceptions rather than the rule. In the event of an issue, it is advised for clients to make their needs and concerns known to the spa promptly to ensure a swift resolution.

Recent customer reviews and testimonials for Bluebell Spa Dc

Bluebell Spa Dc
Sarah Nasta
5-Star
6 days ago
I have gone here several times and seen Ms. Yordanos each time. She is fantastic! Very attentive, really focuses on the areas I need when I've asked, and I have always gotten a great massage. I always leave feeling super relaxed, and the spa itself is so convenient to get to. I will definitely keep going back to her!
Bluebell Spa Dc
Melissa Hough
5-Star
a week ago
Hidden little gem of a spot. It's clean, calm, and the staff have always been lovely. I've never gotten a bad massage, including today's with Yordnos - a small but mighty massage therapist! She gave me a great deep tissue massage with the works and really helped the tension in my neck as requested. I recommend!
Bluebell Spa Dc
Vanessa Marie Torres
5-Star
a month ago
Always an excellent massage. The masseuse will first meet with you to ask what you need. The service is really lovely and always consistent. It has really helped me when my back & neck gets so tense that I need help to loosen it up. Definitely would recommend. (:
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Overall Rating

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A+
A
B
C
D
F
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Trustguide®
Overall Rating
4.8
/5
256
reviews
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About Bluebell Spa Dc

Spas
Established in 2017. Our mission at Bluebell Spa DC is to improve the overall health and well being of as many people as possible by providing affordable high-end therapeutic massage in a caring and professional environment. Bluebell Spa DC was designed to offer ultra-comfortable treatment rooms, each equipped with the finest spa linens and equipment. We provide a variety of massage modalities such as traditional Swedish Massage, Deep Tissue work, Trigger Point Therapy, Sports massage, Aromatherapy, Pre- and Post-Natal Massage and Hot Stones massage. Our staff is friendly and compassionate. All of our therapist are certified and licensed. We abide by the code of professionalism and ethics established by the NCBTMB, our governing body.
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