The reviews for American Thermal Window Products suggest a generally positive company reputation, with a series of compliments focused on professionalism, reliable service, and the quality of their installations. Many customers appreciate the detailed work performed by the installation teams, noting the improvements in energy efficiency and aesthetic appeal in their homes. The company receives acclaim for their commitment to customer service, exemplified by Iver's hands-on approach and willingness to address unique requests, such as custom doorframe adjustments and stepping in to assist customers who have been previously scammed by other companies. There are strong indications of customer trust, based on recommendations from friends and industry professionals, and positive interactions with various team members including Iver, Colleen, Dee, Ruby, and installation technicians like Stanley, Jerry, Vitaly, Dema, Bruno, and Victor. However, there is a notable critique regarding poor communication and delays in service experienced by a customer working with Colleen Byrne. This specific review contrasts sharply with the positive experiences shared by others and suggests an area where there might be room for improvement in terms of project timelines and proactive communication.