The overall company reputation of American Range among customers appears to be mixed, with several reviews reflecting dissatisfaction regarding quality control, customer service, and product functionality. Notably, there have been repeated complaints about defective appliances, such as ovens not shutting off, uneven heating in griddles, and issues with burners and igniter control modules. Customer service seems to be a significant pain point, with customers experiencing difficulty receiving appropriate responses, lack of follow-up on service calls, and inadequate compensation for defective products. On the other hand, some reviews highlight positive experiences, praising the heat efficiency, commercial quality adapted for home use, customization options, the sturdiness of their commercial products, and strong local manufacturing appeal. This dichotomy suggests that while there are customers satisfied with their products and service, there is a significant portion of clientele facing serious issues, impacting American Range's reputation negatively.
A number of customers expressed a high degree of satisfaction with American Range's products, emphasizing attributes such as fast heating stoves, well-sized ovens, commercial quality suited for home use, aesthetic customization options, and dependable commercial appliances. Positive feedback often cited the product's performance, design simplicity, local manufacturing, and some satisfactory experiences with customer service. Commercial customers, in particular, provided endorsements for products like American Range commercial ovens and fryers, suggesting a perception of reliability and durability in professional settings. These strengths suggest that American Range has the potential to provide value through their product offerings and customer service when expectations are met.
Critical customer feedback for American Range predominantly revolves around product reliability issues and substandard customer service experiences. Consumers have reported malfunctioning units from the point of installation, including significant safety concerns such as extremely hot surfaces and temperature inconsistencies. Service appears to be another critical issue, with customers facing challenges with repairs, unresponsiveness from the customer service team, and difficulties in resolving disputes or receiving compensation for faulty products. Negative experiences with higher-end purchases, along with reported laxity in quality control and accountability from the company's leadership, amplify these concerns, suggesting an operational area in need of immediate attention and improvement.
If your American Range product arrives with defects, contact their customer service immediately to report the issue. Document the defects with photos and keep a log of your communication. If the response is unsatisfactory, consider escalating the matter to management or seeking advice from external bodies like the Better Business Bureau.
The safety of your household is paramount. American Range should address any concerns around appliance temperatures directly. Customers experiencing such issues should reach out to American Range for potential safety fixes, advice, or service requests. However, some reviews indicate that surface temperatures may run hot during use, and caution should be exercised, particularly around children.
Yes, American Range offers customization options for their appliances, including color-matched knobs, which allows customers to integrate their kitchen appliances with their design aesthetic. If you’re interested in customizing your product, inquire about the available options and compatibility with your preferred kitchen color scheme.
