Aerotek, also known as Actalent, exhibits a dichotomous reputation based on varying client experiences. Analyzing customer feedback reveals a recurring theme of dissatisfaction among several users, with complaints centered primarily on poor communication, unprofessional conduct, and compensation issues. Clients cite experiences of rudeness, inattention to worker comfort, abrupt changes to work schedules, and misleading actions related to unemployment benefits—factors that significantly tarnish the company’s image. The reviews also highlight instances of administrative negligence and claims of being misled or left without contact. However, this negative sentiment is not universal, as some reviews praise individual Aerotek personnel for professional, efficient, and diligent job placement services that have led to positive employment outcomes.
Amidst a range of customer experiences, Aerotek displays pockets of excellence owing to particular staff members who have been commended for their advocacy, professionalism, and effective communication. Positive feedback emphasizes the impactful assistance received, including prompt job placement within a week, consistent updates, and support through the hiring process. Contributing to Aerotek's positive aspects, some customers highlight their gratitude towards agents who have fostered not just employment opportunities, but career advancements. Such agents are noted to be responsive and invested in the success of their clients, assisting in securing higher paying roles and roles with reputable companies.
The negative feedback for Aerotek is substantiated by several customer experiences reflecting a lack of attention and care from the staff. Complaints include allegations of rudeness, miscommunication, failure to follow up, and irresponsible handling of administrative responsibilities like payroll and unemployment benefits. Customers relay troubling experiences of being terminated without just cause and subsequently suffering financial complications due to the company's claims. There are also accounts of promises unkept, with abrupt changes in job schedules, responsibilities not overseen, and a general feeling of being unsupported or even manipulated by the company.
Aerotek's communication reliability appears to be inconsistent. While some clients report excellent communication and regular updates, others experience significant issues with poor communication, abrupt schedule changes, and lack of support, suggesting it can highly depend on the specific staff member managing your case.
Based on customer reports, there is a risk of encountering payroll discrepancies and misleading conduct regarding unemployment benefits. Some clients have had issues with being paid in full and proper handling of unemployment benefit claims, leading to financial distress.
Client experiences vary greatly; some customers have praised Aerotek for their ability to find long-term and stable employment opportunities, while others have had less favorable experiences with promises of permanent positions that were not fulfilled. Success seems to largely depend on the diligence and sincerity of the individual Aerotek representative.
Aerotek in New York, is part of a unified recruiting network of over 250 offices across North America. We specialize in building relationships and connecting great people to great employers. Our people-focused approach connects quality talent with meaningful work and continuous opportunities. With deep expertise in the manufacturing, logistics and construction industries, we partner with 13,000 clients and more than 200,000 light industrial and skilled trades contract employees every year.
