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As of Mar 14, 2024, 17616 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Zoo Miami's customer reviews analysis

The overall reputation of Zoo Miami appears to be positive based on the selection of latest reviews. Customers have had enriching experiences, with educational value often highlighted, particularly through the variety of region-specific animal exhibits and interactive activities such as animal feedings and behind-the-scenes tours. The zoo's infrastructure, including a variety of dining options, restrooms, and rental services like family carts, is frequently commended for enhancing the visitor experience. However, there are some critiques pointing to areas for improvement such as the high rental costs for equipment and the inadequate signage and maps. Facility maintenance, including clean enclosures and views, is generally praised, yet incidents of understaffing and unavailable animals have tempered some visitors' satisfaction. Recurring themes include the zoo's large size, requiring visitors to manage their time and energy effectively, and the mixed reviews on pricing—value perception varies among guests.

Positive Feedback

Positive customer feedback for Zoo Miami often emphasizes the diversity of the exhibits and the opportunity for educational engagement. Patrons appreciate the zoo's segmentation into different geographical regions, which fosters a greater understanding of global wildlife. The availability of interactive experiences, such as feeding animals and participating in behind-the-scenes tours, is frequently mentioned as a highlight, offering unique and intimate connections with the zoo's inhabitants. The zoo's cleanliness and well-kept grounds are noted, with some visitors equating their experience to visiting a botanical garden. Furthermore, the free parking and family-friendly amenities like play areas and splash pads are recognized as valuable conveniences. Attractive landscaping, misting stations to combat the heat, and the zoo's dedication to animal care and conservation are also well received.

Concerns and Threads

On the less favorable side, certain aspects of Zoo Miami have prompted criticism from visitors. The size of the zoo poses a challenge for some guests, who find it difficult to navigate and explore completely, particularly when some animal enclosures are empty or under renovation. High costs associated with renting bikes or scooters are a point of contention for those looking for convenient mobility options. Instances of understaffing, particularly at food stands resulting in long wait times, detract from the overall experience. Some feedback indicates that pricing for activities such as animal feedings has increased, which, when combined with the costs of other amenities like the carousel, may impact the perception of value. The lack of adequate shade and the unavailability of animals during certain times further contribute to occasional disappointment among zoo-goers.

Frequently asked questions about Zoo Miami

Is it necessary to rent a bike or scooter when visiting Zoo Miami?

While it is not mandatory to rent a bike or scooter, several reviews suggest it can greatly enhance your visit, especially due to the zoo's large size. However, consider the rental cost and personal fitness levels when making your decision.

What are the food options available within Zoo Miami?

Zoo Miami offers a variety of dining options, including full-service restaurants and food stands throughout the premises. Prices for meals are generally consistent with typical expectations for a zoo.

Are there opportunities for close encounters with animals at Zoo Miami?

Yes, Zoo Miami provides interactive experiences such as animal feedings and behind-the-scenes tours, allowing guests to get up close and personal with certain animals. These experiences are mentioned as highlights by many visitors.

Recent customer reviews and testimonials for Zoo Miami

Dr. Faisal

5-Star

4 days ago

Excellent experience at the Miami Zoo. We spent a full 5 hours there including break at the restaurant. The check-in is quick and we rented the family cart cycle 👨‍👩‍👧‍👦 (a must-have if you have kids). The zoo is divided into different regions with animals specific to the regions. It is an excellent learning for the kids. The price is acceptable, although not the cheapest!

Lisa F

5-Star

a month ago

We came here shortly after the zoo opened. We went all over and enjoyed the Florida Everglades exhibit, as well as the Asia and Africa sections. The areas are well kept and you can see a number of animals. They also have a nice section for kids near the Oasis Grill. It includes a play area, a carousel, (which costs extra) and a barn where you can interact with certain animals. There is also a good playground near the front entrance that includes a small splash pad. There are plenty of food stands and restrooms throughout the zoo as well as water bottle refilled stations and some areas to cool down using the mist machines. The prices for food are what you would expect - but at least we enjoyed what we ate. We will look forward to coming back.

Ja ck

5-Star

2 months ago

What a great experience! We went on New Years Eve weekend (which I was told increased guests levels significantly) and still had a great time. Highly recommend purchasing tickets before (they're super easy on the website, I was able to do it was I was walking up to the gate) and get there early to be able to rent a peddle bike or Animal Scooters. There is a ton of those so be prepared to be dealing with that all day. But the animals were great (tigers, bears, giraffes, hippos, crocodiles, plus many different types of monkeys, snakes, birds, and turtles), cages looked clean, and there was clear viewing areas. Food took a bit as the workers were understaffed, but it did taste good. Bathrooms weren't large and could have lines, so be prepared. Overall, it was a great experience and would make the visit again! Parking is free as well.

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Zoo Miami Reviews Summary

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Featured review

Zoo Miami's customer reviews analysis

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Concerns and Threads

Frequently asked questions about Zoo Miami

Is it necessary to rent a bike or scooter when visiting Zoo Miami?

What are the food options available within Zoo Miami?

Are there opportunities for close encounters with animals at Zoo Miami?

Recent customer reviews and testimonials for Zoo Miami

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