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Zen Pharmacy & Clinic

Zen Pharmacy & Clinic Reviews Summary

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Pharmacies | London

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53 Beauchamp Pl, London SW3 1NY

Trustguide Rating

TrustScore®
A+
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F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Zen Pharmacy & Clinic?

As of Mar 13, 2024, 233 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Zen Pharmacy & Clinic's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
January 8, 2024
Last updated
March 13, 2024

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Zen Pharmacy & Clinic's customer reviews analysis

Zen Pharmacy & Clinic Knightsbridge is accruing a reputation for excellent customer service, professionalism, and offering a broad range of products. Its staff is frequently lauded, with specific accolades directed towards individuals like Julia and Kim for their helpfulness and product knowledge. Employees cite the pharmacy's fast-paced work environment as an opportunity to improve skills and appreciate the collaborative nature with the accompanying clinic, despite noting high demand periods where extra staffing could prove beneficial. The provision of services like vitamin infusions is well-received for competitive pricing and professionalism. However, there are gaps in service expectations regarding the acceptance of NHS prescriptions, which has led to customer inconvenience and concern over private prescription pricing.

Positive Feedback

The commendable aspects of Zen Pharmacy & Clinic Knightsbridge are characterized by their warm and professional service delivery. Staff members, notably Julia and Kim, are consistently mentioned for their efficiency, helpfulness, and extensive product knowledge. The presence of high-quality brands at competitive prices is a strong selling point for customers seeking both value and quality. The pharmacy's environment is described as clean, calm, and professional, Instilling confidence in their clientele. Employees take pride in the supportive work culture and approachable management, suggesting an overall positive internal environment. Services like vitamin infusions and treatments such as Lympha Press are also highlighted for their efficacy and benefits to customer well-being.

Concerns and Threads

The Zen Pharmacy & Clinic Knightsbridge has faced some criticism predominantly regarding the management of NHS prescriptions. A particularly dissatisfied customer detailed an instance of misinformation about prescription acceptance that led to inconvenience and wasted effort. This incident underpins a larger concern about communication and procedural clarity. Additionally, the establishment's pricing for private prescriptions has been called into question, being considered overpriced by at least one customer. While staff and service are broadly praised, these issues indicate an area for improvement in service consistency and transparent communication.

Frequently asked questions about Zen Pharmacy & Clinic

Does Zen Pharmacy & Clinic Knightsbridge accept NHS prescriptions?

According to a customer review, Zen Pharmacy & Clinic Knightsbridge does not accept NHS prescriptions. Patrons are advised to contact the pharmacy directly for the most current information regarding prescription acceptance.

Can I get advice on products and treatments at Zen Pharmacy & Clinic Knightsbridge?

Yes, staff members such as Kim have been noted for their attentive guidance and insightful product knowledge. Customers can expect to receive professional advice on a variety of products and treatments.

Does Zen Pharmacy & Clinic Knightsbridge offer competitive pricing for their services?

Customer feedback indicates that services like vitamin infusions are competitively priced. However, some customers have expressed that private prescriptions may be overpriced, so it is recommended to inquire directly for pricing details.

Recent customer reviews and testimonials for Zen Pharmacy & Clinic

Zen Pharmacy & Clinic
Lucy
5-Star
2 weeks ago
I always have had a positive experience with Zen. The staff are exceptionally helpful and charming . A special mention to Julia who is very kind and always efficient in complicated requests. Highly recommend this pharmacy for their excellent customer service
Zen Pharmacy & Clinic
Tsolin Karjikian
5-Star
a month ago
Employee review for Zen pharmacy Knightsbridge. Firstly, the staff at Zen Pharmacy were fantastic. They were friendly, supportive, and created a welcoming work environment. Additionally, the management team was approachable, making it easy to communicate and address any concerns. Working at Zen Pharmacy provided me with valuable exposure to the fast-paced nature of pharmacy work. I learned a great deal about efficiently managing prescriptions, handling customer inquiries, and ensuring accurate medication dispensing. It was a great opportunity to enhance my skills in a dynamic setting. One aspect I particularly appreciated was the close collaboration with the adjacent clinic, which boasted a roster of highly successful doctors. I do have a suggestion for Zen Pharmacy and they could benefit from hiring additional employees to assist with the workload. This would help alleviate the occasional periods of high demand and ensure prompt and efficient service to customers. Overall, I rate Zen Pharmacy with 4 stars. I decided to leave a star for potential improvement, as I believe there is always room to strive for even greater excellence. I would highly recommend Zen Pharmacy for its exceptional staff, supportive management, and the valuable experience it offers in a fast-paced pharmacy environment. I wish the best for the team. Tsolin
Zen Pharmacy & Clinic
Ouiem Manai
5-Star
a month ago
Beautiful, clean and professional pharmacy. They have a variety of products and specially the best brands as Obagi, skinceuticals and Medik8 for better prices than any other pharmacies. Kim is an attentive and well-experienced person that could guide me into my needs. Thank you so much again !
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Zen Pharmacy & Clinic's customers had a positive experience.

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Zen Pharmacy & Clinic

Overall Rating

TrustScore®
A+
A
B
C
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Verified by
Trustguide®
Overall Rating
4.8
/5
233
reviews
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About Zen Pharmacy & Clinic

Pharmacies

Zen Healthcare is a late night Pharmacy and full clinic comprising Beauty and Wellness services like : Aesthetic treatments (Including Lip filler treatment) , GP & Anti-ageing Treatments, Nutritional therapies, Intravenous infusions, Blood & Micronutrient Testing and more.We have selection of the best skincare products and brands around. Our fantastic range of moisturisers, face masks, anti-ageing products, cleansers, eye creams and other skincare products, will make your ideal skincare routine simple and stress-free.

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