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Khan Pharmacy

Khan Pharmacy Reviews Summary

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Pharmacies | Leeds

168 Roundhay Rd, Harehills, Leeds LS8 5PL

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Khan Pharmacy?

As of Apr 15, 2024, 69 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Khan Pharmacy's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 15, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 15, 2024
Last updated
April 15, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Khan Pharmacy's customers had a positive experience.

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Khan Pharmacy

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Khan Pharmacy's customer reviews analysis

Evaluating the reviews for Khan Pharmacy - Alphega Pharmacy reveals an overall positive reputation with a focus on customer satisfaction from the detail in the commentary. The pharmacy's 24/7 availability, even during holidays such as Boxing Day and New Year's Eve, is highly appreciated, especially during urgent medical needs. Friendly and helpful staff, as well as reasonable pricing, are frequently mentioned, contributing to a loyal customer base with repeat visits. Moreover, the professional demeanor of the pharmacist, notably in critical situations where emergency care is advised over sales, indicates a commitment to health care ethics. However, there are indications of operational shortcomings, including a discrepancy between advertised opening hours and actual service, which has led to customer frustration. Furthermore, some reviews note difficulties with parking due to the pharmacy's location and there have been isolated incidents of perceived rudeness by staff.

Positive Feedback

The positive aspects of customer feedback for Khan Pharmacy - Alphega Pharmacy showcase a strong customer-service orientation. The pharmacy's impressive round-the-clock, late-night service availability is acclaimed, an undeniable convenience for customers in need outside of traditional hours, which appears to be rare in the community. Positive interpersonal interactions with the staff are often emphasized; customers describe experiencing consistently friendly and pleasant service. Instances where the staff demonstrates the willingness to go 'above and beyond', particularly for urgent medical needs, resonate deeply with customers, reinforcing trust and appreciation. Acclaim for individual staff members, such as Akash, who is emblemized as a 'LEGEND', and the pharmacist who wisely advises emergency care, underscores the establishment's reputation for compassionate and conscientious service.

Concerns and Threads

On the downside, some customers have revealed experiences that could tarnish the pharmacy's reputation. A particular area of criticism involves inconsistency between stated business hours and actual access, as highlighted by an incident where a customer found the pharmacy unexpectedly closed upon arrival. Such experiences can significantly inconvenience customers, especially those who travel long distances based on advertised information. Customer interactions have not been universally positive; there have been complaints of staff perceived as rude or unhelpful, particularly with regards to the NHS 111 service coordination. Moreover, logistical issues such as parking difficulties due to the busy roadside location add an element of challenge for some patrons, which could be a deterrent for future visits.

Frequently asked questions about Khan Pharmacy

What are the pharmacy's opening hours?

Khan Pharmacy - Alphega Pharmacy is known for its 24/7 availability, including late-night service. However, customers are advised to confirm the opening hours directly with the pharmacy, as there have been some reports of discrepancies.

Can I rely on finding parking easily at the pharmacy?

Due to the busy road location, parking can be challenging at times. Customers are advised to consider this when planning their visit to the pharmacy.

Do the staff at Khan Pharmacy provide emergency health advice?

Yes, the staff at Khan Pharmacy, including pharmacists, are noted to provide critical health advice. In certain situations, they may even recommend visiting the emergency department for immediate care rather than making a sale.

Recent customer reviews and testimonials for Khan Pharmacy

Khan Pharmacy
udabow
5-Star
6 months ago
It is really good that this pharmacy open 24/7 untul late night. The staffs are friendly and the prices are reasonable. You can pay by card or cash.
Khan Pharmacy
PHILIP HOWARTH
5-Star
a week ago
Always good service in Khans Pharmacy. Been soo many times. They know me well as a regular customer. Always pleasant staff. Cheers Khans
Khan Pharmacy
Tracey Dunnill
5-Star
2 weeks ago
Drove all the way from Selby last night as the website said open until 12am, got there at 11.05pm and shop was shut. Why say your open if your not. Very annoyed. Only given 2 star as won't allow me to give o stars
Read all reviews

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
69
reviews
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