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Rusholme Pharmacy Reviews Summary

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Pharmacies | Manchester

253 Wilmslow Rd, Rusholme, Manchester M14 5LW

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Rusholme Pharmacy?

As of Apr 24, 2024, 138 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Rusholme Pharmacy's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

exceptional knowledge and efficiency

second to none

excellent service

caring, empathetic

Always helpful

kind and understanding

very efficient service

so thankful for them

Got treated appallingly

constantly say they have things in stock that they don’t

About this report

This report was produced by Trustguide on Apr 24, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 24, 2024
Last updated
April 24, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Rusholme Pharmacy's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%
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Rusholme Pharmacy

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Rusholme Pharmacy's customer reviews analysis

Rusholme Pharmacy has established a commendable reputation based on the latest customer reviews, as they reflect an overall positive experience. Frequent praise centers around the pharmacy's personalized service, efficiency, and responsive care, particularly in emergent situations. Customers feel valued due to the staff's proactivity in finding medication alternatives, their willingness to go the extra mile during late hours, and the exceptional attention given to individual needs. However, there is a stark contrast in a few isolated instances that raise concerns regarding service consistency. Issues cited include inappropriate staff behavior and significant inventory management problems, which in one case led to a customer contemplating formal complaints to higher authorities.

Positive Feedback

Customers express considerable gratitude towards Rusholme Pharmacy for its personalized and empathetic service. The staff's commitment shows through their ability to deliver exceptional care, as well as the lengths they go to in order to address urgent medical needs, evidencing a strong dedication to patient well-being beyond standard obligations. The personalized support extends to instances such as facilitating treatment continuity for returning residents and providing crucial advice to avoid serious health risks. Cleanliness, good hygiene practices, and a consistently helpful attitude further contribute to the positive image portrayed by numerous reviews.

Concerns and Threads

Despite many positive testimonials, Rusholme Pharmacy's reputation is not without blemishes. A number of reviews have highlighted worrisome incidents involving unprofessional behavior by pharmacy staff, including derogatory comments being made towards customers. Additionally, customers have encountered significant frustration due to inventory inaccuracies – being assured of item availability over the phone, only to arrive and find the contrary, thus causing inconvenience and distress. Together, these are serious service shortcomings suggest a need for better staff training and stock management systems to improve customer satisfaction consistently.

Frequently asked questions about Rusholme Pharmacy

Can Rusholme Pharmacy provide alternative medication if the one I need is not available?

Yes, Rusholme Pharmacy has received positive feedback for their ability to promptly find and provide alternative options when certain medications are not available.

Does Rusholme Pharmacy offer timely assistance in urgent situations?

Many customers have reported that Rusholme Pharmacy staff are willing to go above and beyond in providing emergency assistance, including aiding with urgent medication needs outside of typical operating hours.

Have there been any serious complaints about Rusholme Pharmacy?

While the majority of customer feedback is positive, there have been isolated reports of unprofessional behavior from staff and inconsistencies with prescription charging and inventory that could potentially lead to formal complaints.

Recent customer reviews and testimonials for Rusholme Pharmacy

Rusholme Pharmacy
S Roy Vaughan
5-Star
a month ago
Having returned to the UK, I found that a crucial muscle relaxant I used abroad was unavailable. Concerned about the continuity of my treatment, I sought help from local professionals at Rusholme Pharmacy. They demonstrated exceptional knowledge and efficiency by promptly identifying a comparable alternative in the UK. Their swift action to order the medication minimized any disruption to my regimen. I'm so grateful for their expertise and the professional care they gave me, ensuring I remain pain free. Rusholme Pharmacy will continue to be my go to pharmacy, even though I have other ones closer to me.
Rusholme Pharmacy
Alla Oun
5-Star
a month ago
The personalised service the team at Rusholme Pharmacy deliver is second to none. Truly grateful for all the years they have gone above and beyond to meet mine and my families medical needs. Keep up the good work and outstanding service!!
Rusholme Pharmacy
Bet Smith
5-Star
3 months ago
This pharmacy provided excellent service. The staff went above and beyond to help my child late at night. I never write reviews publicly but I feel this place deserves it. A huge thank you to the team.
Read all reviews

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
138
reviews
Excellent
Good
Average
Fair
Poor
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