Evaluating the available customer reviews for ZEG suggests a generally positive reception with some points of contention. Customers commend ZEG for its reliable, professional, and friendly service, particularly highlighting team members like Tim, Sam, Andy, and Jelani for their expertise and helpful nature. Services such as garden clean-up, planting, landscape design and ongoing maintenance are noted to be excellent, with outcomes including thriving gardens and a visually pleasant outdoor space. A transformative effect is consistently reported, with ZEG's understanding of customer needs and creativity in execution being significant factors contributing to customer satisfaction. However, there are concerns regarding changes in the assigned gardeners and consistency of service quality, which some customers have found disruptive. A specific instance of communication breakdown over service termination reflects an area requiring attention. Despite these individual points of dissatisfaction, the overarching impression of ZEG remains overwhelmingly positive, influenced by the reportedly strong teamwork and responsiveness to customer inquiries.
The positive aspects of ZEG's services are well-represented in the customer feedback. Key commendations include their ability to respond swiftly to requests, even on short notice, and their expertise in a range of gardening services. Customers appreciate the significant improvements made to their gardens, often referencing how ZEG's attentiveness and professional knowledge have led to thriving gardens. Regular commendations highlight employees by name, suggesting a personalized and memorable service experience. ZEG's proactive advice and garden management tips are also valued by customers, enhancing their satisfaction. Positive experiences with promptness, courtesy, and thorough clean-up after service underline ZEG's commitment to professionalism. Customers particularly appreciate the seasonal transformation of their gardens and the visible results of ZEG's work, leading to numerous recommendations.
Despite the overwhelming positive feedback, ZEG has encountered criticism concerning the consistency of its service. The recurrent change of gardeners has been a cause for concern, affecting the continuity of care and possibly leading to inconsistent work quality. For a high-touch service like gardening, where personalization and understanding of the customer's space are crucial, this can impact customer satisfaction negatively. Moreover, there are indications of communication-related issues, such as the handling of service termination, which some customers have experienced as sudden and with an unpleasant tone. This negative aspect is an anomaly within the broad spectrum of positive feedback yet is significant enough to warrant mention and suggests that ZEG's operational and customer relation's strategies may need refinement to ensure reliability and enhance their service experience across the board.
Yes, ZEG provides a comprehensive range of gardening services, including but not limited to garden clean-up, planting, landscape design, lawn mowing and maintenance, weed control, hedge trimming, and fencing installation.
Customers consistently rate ZEG’s gardening team highly for their expertise, professionalism, and friendly demeanor. Many reviews mention team members by name, indicating a personalized and memorable service.
While most feedback is positive, some customers reported issues with service consistency and communication, like changes in assigned gardeners and an instance of perceived abruptness in service termination.
Were ZEG, The UKs first maintenance company hat allows you to manage your garden your way! With the climate crisis a matter of national concern, we are pioneering the way that outdoor areas are maintained. At ZEG we only use sustainable renewable energy to power our future proof vehicles and eco-friendly machinery, whilst always maintaining the highest customer satisfaction and incomparable levels of workmanship. By spearheading the net zero carbon regulations scheduled for 2050 we will work with you each step of the way to ensure you remain future proof! The irony of maintaining a green space by burning fossil fuels must become a thing of the past if we have any chance of a green future.'. .
