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As of Apr 28, 2024, 74 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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White Knight Party Rentals's customer reviews analysis

Based on the analyzed customer feedback, White Knight Party Rentals exhibits a mixed company reputation. Positive notations include their responsive customer service, punctuality, and provision of high-quality and clean rental items. Clients praise the delivery and set-up personnel for their friendliness and professionalism, especially when accommodating last-minute changes and requests. Moreover, they are recognized for their competitive pricing and broad range of items suitable for various event sizes. However, there are accounts of dissatisfaction concerning contractual elements and pricing practices; notably, a customer experienced a significant price increase due to an event being classified in the 'peak season' despite prior awareness and agreement on the dates by the company. This has led to customer distrust in the contractual process and feeling of being subject to a 'bait and switch' operation. Recurrent compliments on reliability and a plethora of positive experiences balance out the portfolio, although the negative aspects can tarnish the perceived integrity of the company's business practices.

Positive Feedback

White Knight Party Rentals is commended frequently for their professional and prompt service. Punctuality in delivery and pick-up is consistently noted and appreciated by clients, who also find the range of rental items to be diverse, of high-quality, and well-maintained. Customer service flexibility is a standout positive aspect, with many reviews noting the company's willingness to accommodate last-minute changes and ensuring event needs are met with precision. Proactive communication from their staff, including courtesy calls and quick written quotes, also contribute to a positive experience. Users have expressed that such factors, in conjunction with their competitive rates, make White Knight Party Rentals a recommended choice for various types of events.

Concerns and Threads

On the negative side, some customers have experienced issues with White Knight Party Rentals' contractual practices, specifically regarding pricing during 'peak season' events. One review cited a substantial price increase that was enforced after a contract signing, which led to a perception of dishonesty and resentment towards the company. This reflects a concern over the transparency and consistency of pricing and contract terms. Additionally, one customer pointed out a minor inconvenience with a missing item and delivery issues, although they were pleased with the equipment's quality. These instances highlight a need for the company to review its contract communication and fulfillment processes to avoid such customer dissatisfaction.

Frequently asked questions about White Knight Party Rentals

What range of items can I rent from White Knight Party Rentals?

White Knight Party Rentals offers a wide variety of rental items suitable for different events, including but not limited to tables, chairs, linens, bounce houses, gyroscope, tents and dance floors. They are capable of catering to both small-scale and large-scale events.

Can I rely on White Knight Party Rentals for last-minute event needs?

Yes, many reviews have positively noted the company's responsiveness and willingness to accommodate last-minute changes and requests. They are highly praised for their punctual delivery and have demonstrated an ability to provide additional items quickly when needed.

Are there any issues I should be aware of when renting from White Knight Party Rentals?

Some customers have reported dissatisfaction with pricing increases due to 'peak season' rates that were not clearly communicated upfront. Additionally, while most experiences have been positive, some minor delivery and item availability issues have been mentioned. It's recommended to clarify all contract terms and conditions before signing and confirm all arrangements well in advance.

Recent customer reviews and testimonials for White Knight Party Rentals

Jane Martin

1-Star

3 weeks ago

Read Yelp reviews for White Knight Party Rentals you will be shocked! The people that own this business apparently own Arizona Bounce Around. Here is my experience with them. I wouldn't touch this place with any serious event that you have. Use A-Z Rents they know how to do Parties. If you are a school or PTO, DO NOT USE THIS PLACE! It is a bait and switch operation. I can see why this is a 1 star operation. The only reason they get one star is that their equipment is great and their person they sent to set it up and stay was amazing. Other than that. Their contract is draconian and they don't stand behind their quote. I signed a contract for a date that was during their "peak season". They were very aware of the dates I was holding the event. When I went to pay the contract that I had already signed for one price they told me, "Oh well you are holding your event in "peak season" and it is 25% more. I said to them that they were aware of the date of my event and that they should have estimated it for their "peak season" (They kept repeating this word as if I had never booked a hotel room during "peak season"). I had another estimate for practically the same price and chose this group as it appeared initially that they were the more professional. Boy was I wrong. I was over a barrel and had to pay for the item at the price they requested as this was an event for over 200 people and I had a week until it was going to occur. They were unavailable to discuss the problem, when I did discuss the problem they treated me like I was unreasonable in asking them to stand behind their original quote. The event almost had to be cancelled due to weather and wind. (It was an outdoor movie). I was informed at that time that I would be charged, weather or not. I could reschedule but if I cancelled I was on the hook for the entire cost. It was almost like they were happy about it. This was a school event 5 weeks before the end of the school year. No possibility of changing the date during their "peak season". I wonder what they would have said, "OK, lets do it next year." I'm sure they would have said, ok but that will be 25% more as it will be peak season and prices will be higher next year. What a sucky place. BTW, if you do care about your reviews I'm signing an agreement for over $2000 in bouncy. houses on Monday. Not with your company.

Kelsey Dudenhoefer

1-Star

6 years ago

White Knight was seriously amazing to work with for our 600 person Grand Opening event. Through all the changes we had to this event, and there were A LOT of changes, White Knight never said no and were never difficult to work. We were changing the order and the delivery time all the way up to the day before the event and they were awesome every step of the way. The delivery guy even helped us move our cake from another vendor! So nice! Once we set up our event, we realized we needed another table. White Knight delivered another table and linen within the hour! Hands down, we will use again!

Sunny Dunlavey

1-Star

7 years ago

I was on the planning committee for the Junior League of Phoenix's Legacy Celebration. This is one of our big annual fundraisers, with typical attendance of 200-300 people. The owner, Ken was so easy to work with. He responded very quickly and was very responsive to our every need. The invoice was itemized and easy to break down, and rates are very competitive. We rented all of the tables, chairs, and linens for our event this year through White Knight. Delivery was right on time, as was the pickup. I would highly recommend Ken and White Knight and will likely be reaching out to them for any future needs whether it be for personal or business.

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White Knight Party Rentals Reviews Summary

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Featured review

White Knight Party Rentals's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about White Knight Party Rentals

What range of items can I rent from White Knight Party Rentals?

Can I rely on White Knight Party Rentals for last-minute event needs?

Are there any issues I should be aware of when renting from White Knight Party Rentals?

Recent customer reviews and testimonials for White Knight Party Rentals

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Overall Rating

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