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Party People Rentals

Party People Rentals Reviews Summary

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Events & Venues | Phoenix, AZ

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5740 N 7th St, Phoenix, AZ 85014, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Party People Rentals?

As of Apr 28, 2024, 48 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Party People Rentals's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

it turned out beautifully

really made our day special

Amazing Customer Service

Great communication and timeliness

Customer service is perfect

Great customer service

make your party exciting

congratulations on your retirement

Completely false expectations

delivered filthy dirty

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 28, 2024
Last updated
April 28, 2024

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Party People Rentals's customer reviews analysis

The Party People of Arizona appears to have built a strong reputation for efficient service and accommodating last-minute requests, as evidenced by the positive customer feedback highlighting their ability to expediently process orders and exhibit flexibility. Customers consistently praise the company for their exceptional customer service and wide selection of inventory, noting the convenience of delivery and pickup timings that cater to their specific needs. The staff's professionalism in terms of communication and assistance during events—like weddings, graduation parties, and general celebrations—contributes to an overall positive customer experience. However, there are occasional instances of dissatisfaction related to product quality, specifically with items like rental tables and chairs, which some customers reported as being unclean and worn. Additionally, there is an isolated incident involving misleading information about a product (Astro turf versus outdoor carpeting) that led to further customer frustration.

Positive Feedback

Customers consistently praise The Party People of Arizona for exceptional customer service and the company's ability to meet demands on short notice. Positive experiences with staff members who are commended for their great communication, helpfulness, and professionalism add to the company's positive image. Customers are also appreciative of the reasonable pricing and the convenience of flexible pickup and delivery schedules, which contrast favorably with the less accommodating services from competitors. The extensive inventory has been repeatedly cited as an advantage, offering a broad selection for various party needs. Positive commentary also notes the assistance provided by warehouse staff, suggesting a customer-centric approach that extends beyond the front office.

Concerns and Threads

Despite the overall positive feedback, some customers have expressed dissatisfaction with specific aspects of the company's service offerings. A recurring issue pertains to the quality and cleanliness of the rented equipment, with reports of tables and chairs being delivered in a state that customers describe as filthy, old, and worn. This has led to additional expenses for customers who had to purchase coverings to mask these perceived shortcomings. Furthermore, there are instances of disappointment due to misleading product descriptions, as seen with the Astro turf incident, where the customer received outdoor carpeting instead, resulting in frustration and a negative review. Such experiences can potentially tarnish the company's reputation and lead to diminished trust among new and returning clients.

Frequently asked questions about Party People Rentals

Can I place a last-minute order with The Party People of Arizona?

Yes, The Party People of Arizona has demonstrated an ability to accommodate last-minute orders, with customers reporting successful same-day order fulfillment. However, availability may vary based on current inventory and demand.

Does the company offer delivery and pickup services?

The Party People of Arizona offers delivery and pickup services with flexible scheduling that seeks to accommodate the specific timing needs of their customers, rather than providing broad time windows.

Are the rental items from The Party People of Arizona clean and well-maintained?

There have been mixed reviews regarding the cleanliness and maintenance of rental items. While some customers have had satisfactory experiences, others reported receiving items that were unclean and showed signs of wear. Customers are advised to discuss these concerns with the company prior to renting.

Recent customer reviews and testimonials for Party People Rentals

Party People Rentals
Shannon Southwick
5-Star
a year ago
We rented chairs and glasses for our engagement party, and it turned out beautifully! I placed the order a last minute and they were able to get it ready for me the same day. So grateful for their awesome office and staff! They loaded everything into my truck for me too
Party People Rentals
Jeri Allert
5-Star
a year ago
Thank you! Party people!!! We rented your delux arch for our wedding. Bought some vines to put on it, and it really made our day special, since we had it in a backyard. Everyone I worked with was great, as well!!! We had a great day!!!!
Party People Rentals
Jessica Flanigan
5-Star
a year ago
Amazing Customer Service! I had such a hard time finding any rental company to even give me a quote- then I called Party People and am so happy I did. Delivery and Pickup right when I needed it and not an 8 hour - "you will just have to live with it" window like the other companies I called. Thanks Party People- Super appreciate it!
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Party People Rentals's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%
More details
Party People Rentals

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
48
reviews
Excellent
Good
Average
Fair
Poor
More details

About Party People Rentals

Events & Venues
Event retailer offering bar products, tableware, decor & balloons, plus party equipment rentals.
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