Aztec Events & Tents, as extracted from the latest reviews, has established an overall reputable standing for providing quality event rental items and exhibiting genuine customer service in select interactions. Notably, an employee named Yolanda receives commendation for her attentive and accommodating approach, guiding customers with tailored quotes and flexible payment options. Clients praise the company for its broad selection and the ease of the rental process, citing affordability and swift service, especially for those with time-sensitive needs. However, the company's reputation is not without blemish; there are pronounced complaints regarding unresponsiveness and communication gaps, particularly in lead-up to significant events. Discrepancies between online representations and actual product offerings also surface, implying a need for website enhancements. Moreover, issues with rental item condition, like unwieldy dance floors and wrinkly linens, mar the customer experience, pointing to operational hiccups in logistics and quality assurance.