The analyzed reviews of The White House tours give insight into the visitors' experiences and the resultant reputation of the company. Visitors have access to two types of tours: the East Wing tour, which is the standard public tour accessible through a Representative’s office, and the West Wing tour, which provides a more in-depth experience including the press room and Oval Office but requires insider access. The recent lift of the photo ban in the East Wing has added an appealing element to touring the White House, enhancing visitors' experience and potentially the company's reputation. However, there is a contrasting sentiment expressed by a visitor who found the experience underwhelming, stating there is not much to see, suggesting that expectations might not always align with the reality of the tour offerings. Overall, while one visitor describes the experience as 'amazing,' indicating a polarized customer experience that affects the overall reputation.