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White Eagle Repair Reviews Summary

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Electrical Repairs | Edinburgh

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4 Redgauntlet Terrace, Edinburgh EH16 5SE

Trustguide Rating

TrustScore®
A+
A
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C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about White Eagle Repair?

As of Apr 15, 2024, 155 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of White Eagle Repair's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 15, 2024
Last updated
April 15, 2024

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White Eagle Repair's customer reviews analysis

Based on the customer reviews for White Eagle Repair LTD, the overall company reputation appears to be outstanding, with a consistent emphasis on excellent customer service. Customers have expressed high satisfaction with both the quality of repairs and the customer service experience, highlighting the professionalism and knowledge of the technicians. The convenience of booking and effective communication, including prompt online interaction and timely updates regarding service appointments, has been praised. There's a recurring appreciation for the team's ability to handle difficult repairs, reasonable pricing, and care for customer property during service calls. Additionally, the company's willingness to go the extra mile, such as sourcing unusual parts without additional charges, reinforces the perceived value of their service. Even in cases where repair was not feasible, the company demonstrated integrity by not charging for the attempt and offering timely solutions. Overall, the experience depicted by these reviews implies consistent customer delight and a strong likelihood of repeat business and recommendations.

Positive Feedback

The positive aspects of customer feedback for White Eagle Repair LTD focus on the exceptional professionalism and competence of the technicians. Customers frequently mention the knowledge and determination of the technicians to complete repairs, even when faced with complex issues. The courtesy and clarity in communications are also repeatedly commended, ensuring customers are well-informed about the processes involved. The effusive praise extends to the company’s customer service, particularly noting the ease of online communication and scheduling, promptness in handling inquiries, and proactive updates about appointment times. There is a distinct trend of customers applauding the company for their reasonable pricing, commitment to service without hidden or extra fees, and quick resolution of issues, including next-day services for urgent cases. The consistently friendly and helpful demeanor of the team enhances the overall customer experience.

Concerns and Threads

While the reviews provided are overwhelmingly positive, there are minor negative aspects or potential areas of concern to consider for White Eagle Repair LTD. However, it is worth noting that such cases are not explicitly mentioned in the available reviews. Typically, in the appliance repair industry, some common customer pain points might include unforeseen delays, difficulties in securing specific parts, or miscommunication regarding service details. In rare instances, misunderstandings about repair scopes or costs could also occur. Without explicit negative feedback presented, it is challenging to accurately report on the specific shortcomings of White Eagle Repair LTD. Prospective customers should consider that even highly-rated companies may encounter service hiccups or have dissatisfied customers whose experiences have not been reflected in the reviews supplied.

Frequently asked questions about White Eagle Repair

Can I expect White Eagle Repair LTD to handle complex or challenging appliance repairs?

Yes, numerous customer reviews highlight the company’s proficiency in tackling complex repairs. The technicians are reported to be knowledgeable and determined, successfully fixing issues that might be deemed too difficult or not cost-efficient by others.

Does White Eagle Repair LTD provide timely updates and clear communication?

Customers unanimously praise White Eagle Repair LTD for their effective communication. The company is known to keep customers well-informed about appointment times and any necessary details regarding the repairs.

What if White Eagle Repair LTD is unable to fix my appliance?

In the rare event that a repair is not feasible, White Eagle Repair LTD demonstrates integrity by not charging for the service attempt. They also seem to offer timely alternatives, such as sourcing new appliances for their customers.

Recent customer reviews and testimonials for White Eagle Repair

White Eagle Repair
L Mac
5-Star
2 days ago
Really delighted with White Eagle and feel need to write a review ( which I don’t often do) Quote for a repair but decided to buy a new appliance through them. Decent price and really great service. I esp like the online customer communication; really quick and easy. Best customer service I’ve had in ages. The guys I met were really decent too. Would def recommend
White Eagle Repair
Alan Randall
5-Star
a week ago
Excellent service carried out by Matteuz. He was extremely courteous, explained what he was doing & ensured that the dishwasher was relocated in its housing correctly & was working fully before leaving site. I would not hesitate to recommend this company should you require a repair. Thank you White Eagle for your professional service. Alan
White Eagle Repair
Paul McRae
5-Star
2 weeks ago
Repaired a dishwasher for me. Was not an easy repair but technician was extremely knowledgeable and determined to repair (without giving the usual excuses some would have of it being too difficult/not cost-efficient/needing parts etc). Technicians are knowledgeable, polite, conscientious for care of property and very reasonably priced. White Eagle had also repaired a washing machine for me previously to the same excellent standards. Very happy on both occasions.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of White Eagle Repair's customers had a positive experience.

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White Eagle Repair

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
155
reviews
Excellent
Good
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Poor
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About White Eagle Repair

Electrical Repairs
For guarantee repairs, emergency service, please send email info@whiteeaglerepair.co.uk No fix no fee # No call out charge # 6 month guarantee on all repairs # Extended guarantee for any problem with appliance. # Fixed price repair with no hidden costs # Fast reliable service # Only £70 (incl VAT) for full repair (plus parts if any) Washing machine | Oven | Dishwasher | Hob | Hob hoods | Hoovers | many more...
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