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Trinity Domestics Reviews Summary

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Electrical Repairs | Edinburgh

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Unit 16, 30 Cultins Rd, Edinburgh EH11 4DG

Trustguide Rating

TrustScore®
A+
A
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D
F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Trinity Domestics?

As of Apr 15, 2024, 95 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Trinity Domestics's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 15, 2024
Last updated
April 15, 2024

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Trinity Domestics's customer reviews analysis

Collectively, the reviews for Trinity Domestics reflect a positive company reputation characterized by reliability, professionalism, and excellent customer service. Customers have routinely expressed satisfaction with timely and efficient servicing by courteous and knowledgeable engineers. The promptness of the technicians, particularly in emergency situations, and the seamless communication from the company, including reminders and confirmations, contribute significantly to the overall positive customer experience. The company's adaptability in accepting various payment methods is also appreciated. Trinity Domestics' capacity to handle both ad-hoc home repairs and maintenance for a portfolio of properties demonstrates versatility and a commitment to service across different customer needs. There is a notable emphasis on the friendly and helpful nature of both the field technicians and office staff.

Positive Feedback

The favorable aspects of customer feedback focus on the efficiency and professionalism of Trinity Domestics' staff. Engineers like Dan and John are repeatedly praised for their promptness, friendliness, and expertise. The willingness of technicians to go above and beyond, as evidenced by John's effort to arrange for a new cooker before Christmas, is particularly commendable. Positive interactions with office staff, including Natalie and the girls in the office, reinforce the impression of exceptional customer service. From the organization's communication strategies such as text reminders and concise confirmations to the tangible aspects of service delivery like PPE adherence and waste removal, Trinity Domestics has established itself as a reputable and dependable company with a strong customer focus.

Concerns and Threads

The negative aspects of customer feedback are minimal or non-existent in the provided reviews. All narrative accounts depict a highly positive image of Trinity Domestics, with no explicit mention of any negative experiences or outcomes. Instead of criticism, the emphasis is laid on rapid problem-solving, the team's professional disposition, and a customer-centric approach. However, the absence of negative reviews does not necessarily imply a lack of areas for improvement. To maintain objectivity, one must consider that the reviews presented may not represent all customer experiences, and they are inherently selective. Thus, users are recommended to seek more diverse sources of feedback for a more balanced view of the company.

Frequently asked questions about Trinity Domestics

What kind of appliance repair services does Trinity Domestics offer?

Trinity Domestics offers a range of appliance repair services, including washing machines, stoves, cooktops, ovens, and general household appliance repairs and installations.

How responsive is Trinity Domestics to emergency repair needs?

According to customer feedback, Trinity Domestics is highly responsive to emergency repair situations, often providing prompt service and going out of their way to ensure timely resolutions, such as in the case of pre-holiday appliance failures.

Does Trinity Domestics provide clear communication and updates regarding appointment times?

Yes, Trinity Domestics is noted for their brilliant communication with office staff providing helpful and friendly service, and technicians like Ryan and Ross often arrive on schedule as promised with updates given through text reminders and phone calls.

Recent customer reviews and testimonials for Trinity Domestics

Trinity Domestics
Nicole Dilasser
5-Star
2 weeks ago
Called out Trinity Domestics to diagnose and repair a fault with my washing machine. The engineer who came out was very pleasant and professional and managed to fix my machine. Natalie was extremely polite and helpful on the phone. We have had Trinity Domestics out a few times now over the years and would not go anywhere else.
Trinity Domestics
Caroline Small
5-Star
a month ago
Dan from Trinity Domestics arrived promptly this morning. We had received a text reminder yesterday and a phone call this morning to confirm an exact time. Dan was prompt, friendly, knowledgeable and very professional. He was able to diagnose and fix the fault quickly. We would highly recommend Trinity Domestics.
Trinity Domestics
Joanna Teale
5-Star
3 months ago
John from Trinity Domestics arrived first thing this morning to look at my broken oven and as it was a few days before Xmas I was desperate for it to be fixed. He tried lots of different ways to fix it and seemed to genuinely want to save xmas! After unwillingly accepting the repair wasn't going to be possible before xmas he left. He then called back to say he had arranged for a new cooker to be fitted tomorrow morning in time for xmas! John was a genuinely lovely guy who went above and beyond and I am so grateful that we will have a cooker for xmas dinner. Thank you!!
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Trinity Domestics's customers had a positive experience.

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Trinity Domestics

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
95
reviews
Excellent
Good
Average
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About Trinity Domestics

Electrical Repairs
Service & repairs to all major domestic appliance brands. We repair and replace most domestic appliances including AEG, BEKO, Bosch, Candy, Falcon, Hotpoint, Hoover, Indesit, LG, Miele, Neff, Rangemaster, Samsung, Siemens, Smeg, Stoves, Whirlpool & Zanussi. Please give us a call to see what we can do to help you.
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