Mr. Appliance of Greater Atlanta exhibits a robust reputation, bolstered by numerous reviews lauding their prompt service, professional conduct, and technical expertise. Technicians like Daniel and Bryant are highlighted for their assistance and professionalism, accruing positive regard for the company. Repeat customers underscore the company's consistency in delivering satisfactory services. However, the presence of a negative review notes a situation where the company allegedly caused damage to a customer's property and did not take responsibility, suggesting a potential area for improved customer relations and accountability. This isolated complaint aside, the overall sentiment is highly favorable, with commendations for honesty, speediness, and reliability.
Positive feedback for Mr. Appliance of Greater Atlanta commends the company for its exceptional customer service, typified by the swift and reliable repair services. Notably, the efficiency and courtesy of technicians, such as Daniel and Bryant, have contributed to a personalized and commendable customer experience. Instances of going above and beyond, including the replacement of a washer due to a technician's error at no added cost to the customer and the quick turnaround time—sometimes before the estimated window—are illustrative of a customer-centric ethos. Customers also express gratitude for practical billing methods and fast part delivery, enhancing the overall positive perception of the company.
While Mr. Appliance of Greater Atlanta generally receives high praise, the reviews are not without criticism. A significant concern was raised regarding a customer's experience with property damage—a dented dryer—alleged to have occurred during the service, which the company purportedly did not acknowledge nor adequately address. This situation highlights a potential area for improvement in how the company handles disputes and damages related to their services. While such negative feedback appears to be an outlier within the dataset, it underscores the importance of maintaining quality control and upholding customer satisfaction to prevent erosion of trust and reputation.
Customers should expect responsible handling of any incidents of damage. While the company reviews do not specify a standard policy, it is advisable to discuss such matters directly with the company prior to servicing. Documenting appliance condition before and after servicing may also be beneficial.
Based on customer feedback, it seems that requesting specific technicians who have been praised by name, such as Daniel or Bryant, is possible and could contribute to a positive service experience.
The reviews indicate that Mr. Appliance typically offers fast and efficient service, often exceeding expectations on turnaround time. Nevertheless, the exact duration may vary depending on the specific repair and part availability.
Independently owned & operated franchise specializing in service & repair of major home appliances.
