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Twin Peaks Reviews Summary

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Pubs | Phoenix, AZ

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2135 E Camelback Rd, Phoenix, AZ 85016, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Twin Peaks?

As of Apr 26, 2024, 4088 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Twin Peaks's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

Denisha our server was amazing

beautiful smile and was very helpful

great service

service was awesome

the fish was so flaky it was delicious

really care about their guest experience

perfectly cooked medium rare and tasty

one of the best servers we have had

really enjoyed and appreciated the hospitality

The tip was not reflective of the service

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 26, 2024
Last updated
April 26, 2024

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Twin Peaks's customer reviews analysis

An analysis of recent customer reviews for Twin Peaks restaurant and bar reveals a generally positive company reputation, notably due to the personalized and attentive service provided by its staff. Patrons frequently praise specific servers for their exceptional customer service and highlight their enjoyable first-time experiences. The restaurant atmosphere is commended for its comfort and suitability for weeknight dining, not being overly crowded, and providing an ideal viewing environment for sports enthusiasts. The culinary experience, particularly the signature dishes such as ribs, fish and chips, and a well-prepared sirloin stand out, as do the drink selections including cold beer. While most experiences relay satisfaction and the intention of repeat visits, there is a marked inconsistency between locations, with one patron expressing disappointment with the service and food quality at an alternative branch.

Positive Feedback

Positive feedback for Twin Peaks centers heavily around its customer service, with many reviewers naming their servers and expressing gratitude for the friendly and efficient service. The staff appears to make a notable impact on the guest experience, often making visitors feel at home. Moreover, the quality and taste of the food receive frequent commendations, with dishes like ribs, fish and chips, and sirloin steak being particularly celebrated. Additionally, the ambiance of the restaurant is recognized as enjoyable and conducive to sports viewing, with an adequate selection of beer and liquor that complement the overall experience. These aspects collectively contribute to an environment that many customers describe as welcoming and worthy of recommendation.

Concerns and Threads

While the majority of reviews are favorable, some negative aspects emerge, specifically relating to service and food consistency across different locations. One reviewer experienced subpar service, pointing out a server who was not prompt and seemed to prioritize socializing over attending to guests, which negatively impacted their overall satisfaction and tipped proportionately. Another customer cited an embarrassing episode at the Westgate location, where they witnessed a stark contrast in steak quality and service compared to their usual branch, leading to disappointment after having recommended the establishment. These inconsistencies highlight a potential area for operational improvement, particularly in ensuring uniform quality and service standards across various Twin Peaks locations.

Frequently asked questions about Twin Peaks

What makes Twin Peaks a good choice for weeknight dining?

Customers report that Twin Peaks provides a comfortable atmosphere with fewer crowds during the week, great customer service, and a menu with delicious food and drink selections, making it an appealing choice for weeknight dining.

Can I expect consistent food quality across different Twin Peaks locations?

While many customers are satisfied with their meals, there have been reports of inconsistent quality between locations. It is generally recommended, however, as the positive reviews for food quality outweigh the negatives.

Is Twin Peaks a suitable place to watch sports?

Yes, Twin Peaks has been noted for having plenty of televisions and a sports bar atmosphere, making it an excellent venue for watching sports according to several reviews.

Recent customer reviews and testimonials for Twin Peaks

Twin Peaks
Erika B
5-Star
2 months ago
Recently visited this restaurant/bar not too long ago Denisha our server was amazing. She gave her best customer service. The food and drinks were delicious. Great atmosphere not a lot of people during the week !
Twin Peaks
Latricia Ware
5-Star
2 months ago
Tanya was my waitress, she had a beautiful smile and was very helpful during my first visit here. I decided to go with the ribs and they were delicious. I found out that today was her first day at this location, told her to keep up the great customer service and I’ll definitely be returning on my next trip to Phoenix..
Twin Peaks
Marisa Mitchell
5-Star
a week ago
I love this place because of the cold beer and the great service. I have never been disappointed at any Twin Peaks. Today ArieAnna and Gabby were amazing!!
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Twin Peaks's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
More details
Twin Peaks

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
4088
reviews
Excellent
Good
Average
Fair
Poor
More details

About Twin Peaks

Pubs
Sports-bar chain known for its waitresses, serving American comfort food in lodgelike surroundings.
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