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The Wellington Reviews Summary

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Pubs | Birmingham

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37 Bennetts Hill, Birmingham B2 5SN

Trustguide Rating

TrustScore®
A+
A
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D
F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about The Wellington?

As of Apr 13, 2024, 3601 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of The Wellington's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 13, 2024
Last updated
April 13, 2024

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The Wellington's customer reviews analysis

The Wellington appears to garner a predominantly positive reputation from its patrons, predominantly for its selection of beers and distinct atmosphere. Customers voice appreciation for the vast array of up to 16 real ales and 3 ciders, with a focus on local brews and the unique experience of a stock exchange-like beer menu displayed on TVs. The provision of a space where clients may bring their own food is well-received, although the absence of an in-house kitchen could be a double-edged sword. Staff interactions, while largely not described in detail, have garnered mixed reactions, with some customers finding them to be less friendly. Notably, repeat visits and recommendations occur frequently amongst the reviewers, suggesting strong customer satisfaction and indicating that The Wellington is a destination, rather than merely a convenience. The environment is described as both cozy yet lively, underscoring a successful balancing act in creating atmosphere.

Positive Feedback

The Wellington is heralded for its extensive and well-curated beer selection, which is a massive draw for ale enthusiasts. Particular highlights include the innovative usage of TV screens to display real-time data on the beers on offer, creating an exciting dynamic akin to a stock exchange, which customers find highly appealing. The recent refurbishment of the facilities, such as the toilets, adds to the overall positive experience. Despite the limited food offerings, patrons value the flexibility of bringing their own food, enhancing the pub's inclusivity and practicality. Additionally, the ambiance of the pub is praised, whether through the charm of pub cats, the pleasant rooftop bar, or the capacity to accommodate patrons during busier hours.

Concerns and Threads

Analysis of customer feedback reveals certain areas for improvement at The Wellington. A recurring concern among some patrons lies in their interactions with the staff, which at times are portrayed as lacking in friendliness or professionalism. While this sentiment is not unanimous, the perception of rudeness from younger staff members could detract from the overall customer experience for some. Furthermore, the absence of a full food service within the establishment, though mitigated by the BYOF (bring your own food) policy, can be seen as a limitation, especially for those who prefer a one-stop venue for both food and drink.

Frequently asked questions about The Wellington

Does The Wellington have a wide selection of beers?

Yes, The Wellington prides itself on offering an extensive array of beers, with up to 16 real ales on tap, mainly locally brewed, as well as additional choices in cider and bottled beers.

Can I bring my own food to The Wellington?

Yes, guests are welcome to bring food from outside into The Wellington. It is common for patrons to purchase food nearby and consume it on the premises, as the establishment offers no in-house kitchen.

Is it necessary to know what you want before going to The Wellington, or can you sample beers?

You are not required to decide on your beer choice before ordering. The staff at The Wellington are accommodating and willing to let you taste different beers before making your selection.

Recent customer reviews and testimonials for The Wellington

The Wellington
Mel g
5-Star
6 days ago
Found ourselves in Birmingham for the night due to train cancellations. After getting a hotel, we settled in The Wellington for a good session. Amazing selection of beers at good prices too. Really like the beer menu on the TVs, clearly showing the ale colours and types. Next time I'm in the area I'll be sure to visit!
The Wellington
Robert Corbishley
5-Star
6 days ago
Imagine the stock exchange, yet with BEER!! TV screens showing the prices and data for the top 30 traded beers. People all around engaged in lively debate. Arms waving, to their mate at the bar " get me a no 17!" . Simply brilliant.
The Wellington
Daniel Lister
5-Star
2 months ago
16 or so real ales , 3 ciders and lots of choice. Toilets have had an overall and are very nice now. Staff and young and rude but maybe I'm old and fed up lol either way definitely not too friendly. There's a lady here how used to be at the white Swan she's very nice and manages the bar well. Definitely a great place to visit I highly recommend it !!!!!
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of The Wellington's customers had a positive experience.

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The Wellington

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
3601
reviews
Excellent
Good
Average
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Poor
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About The Wellington

Pubs
Hand-pulled real ales and ciders draw in aficionados to this cream-fronted pub with outside decking.
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