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Thumann Agency Reviews Summary

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Insurance Services | Dallas, TX

12770 Coit Rd #110, Dallas, TX 75251, United States

Trustguide Rating

TrustScore®
A+
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C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Thumann Agency?

As of Jun 10, 2024, 84 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Thumann Agency's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Jun 10, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
June 10, 2024
Last updated
June 10, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Thumann Agency's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
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Thumann Agency's customer reviews analysis

Evaluating the reputation of Thumann Agency, Inc. through the lens of customer feedback reveals a predominantly positive image with a consistent theme of professional and personalized service. The references to specific agents such as Desni Cox, Haley Villavaso, and Daphne, underscore a trend of appreciation for individual dedication and expertise. Customers report receiving detailed information, thorough quotes, and benefit from the agents actively seeking out the best rates and coverage. Customer loyalty and satisfaction are signaled by ongoing relationships, evidence of both the agency's ability to retain clients and establish trust. However, an isolated issue pertaining to communication and follow-up with different agents indicates a potential area for improvement, as this inconsistency contrasts with the otherwise commendable aspects of customer experience.

Positive Feedback

Thumann Agency, Inc. enjoys robust commendations for its customer-oriented service and professional conduct. Agents are frequently recognized for their thoroughness, responsiveness, and ability to tailor services to individual needs. The feedback resonates with satisfaction regarding the agents' diligence in researching optimal rates and presenting recommendations. Customers express gratitude for the stress-free experiences and for assistance with significant financial savings, highlighting the agency's effectiveness in advocating for their interest. The repeated mention of staff members like Desni Cox and Haley Villavaso suggests a strong personal connection between agents and customers, underpinning the agency's reputation for exceptional personal service.

Concerns and Threads

While the overarching narrative about Thumann Agency, Inc. is overwhelmingly positive, there is a minor strain of discontent related to communication practices. A specific complaint cites frustration with receiving messages from various agents, pointing to a lack of consistency and personal follow-up post-policy acquisition. This issue highlights a discrepancy in customer service, where expectations for ongoing support do not always align with the provided experience. Customers feeling neglected once a policy is in place suggests room for systematic improvement in ensuring continuity and sustained assurance in customer care.

Frequently asked questions about Thumann Agency

Can I expect Thumann Agency, Inc. to provide personalized service to match my specific insurance needs?

Yes, based on customer feedback, Thumann Agency, Inc. is recognized for delivering personalized services and tailoring insurance quotes to meet individual client needs. They offer a detailed and consultative approach.

Will I be assisted in finding the best possible insurance rates with Thumann Agency?

According to the reviews, Thumann Agency's agents, like Desni Cox and Haley Villavaso, are commended for actively seeking out the best rates, suggesting that the agency prioritizes finding cost-effective solutions for customers.

Is there a possibility of experiencing inconsistent communication with Thumann Agency?

While most of the feedback is positive, there is a mention of inconsistent communication with different agents leading to customer frustration. It appears to be an isolated issue, but worth inquiring about when considering their services.

Recent customer reviews and testimonials for Thumann Agency

Thumann Agency
Rohit Niphadkar
5-Star
11 months ago
I have been a client of Thumann Agency from last 2 years and very happy with their professional service. Recently I worked with Desni Cox who helped me with Renters Insurance, Auto Insurance and Home Insurance. She provided me quotes according to my needs and answered all my questions in very detail. Thank you for such an amazing and professional service.
Thumann Agency
Kaylee Green
5-Star
7 months ago
I am so happy I found the Thumann agency because I don’t have to worry about shopping around for insurance on my own. They have always been the best at finding great options for me. Thank you!
Thumann Agency
Alex and Ethan
5-Star
a year ago
Desni Cox is an outstanding insurance agent. She provided excellent customer service by being thorough, patient, and incredibly helpful during our shopping experience for new home and auto policies - she saved us more than $1500 this year! Her knowledge and expertise made the process seamless and stress-free. Highly recommend!
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
84
reviews
Excellent
Good
Average
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Poor
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About Thumann Agency

Insurance Services
Whether you are searching for business coverage or personal insurance, our team of expert risk managers is here to help. By comparing over 80 insurance companies, coverage options, and rates, our agents can find you the best policy at an affordable price. Because we're an independent agency and not a captive, we have more flexibility within policies to help you find precisely what you’re looking for. In most cases, we will have your quote ready for you the same day. Furthermore, when it comes time to file a claim our agents will be here to assist you during the process. What sets us apart from other agencies, is that as a Trusted Choice® agency, we are dedicated to you and are committed to treating you as a person, not a policy.
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