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Radius Insurance Solutions Reviews Summary

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Insurance Services | Leeds

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20-22 Park Side, Horsforth, Leeds LS18 4DN

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Radius Insurance Solutions?

As of Apr 14, 2024, 697 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Radius Insurance Solutions's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 14, 2024
Last updated
April 14, 2024

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Radius Insurance Solutions's customer reviews analysis

Radius Insurance Solutions generally maintains a robust reputation, evidenced by the array of positive testimonials asserting the skill and dedication displayed by the team. A prevalent theme among the customer accolades is the personalized and attentive service offered, particularly highlighted by the adept handling of complex insurance situations and diligent follow-ups on policy expirations. The organization is commended for its capacity to deliver competitive quotes and facilitate policy adjustments promptly. Given the recurrence of praise for specific employees by name suggests a strong employee-customer rapport. However, it's important to recognize the criticism alongside these plaudits, primarily concerning accessibility issues noted in a number of reviews. Complaints of phone calls being unanswered or clients being transferred erratically without resolution represent a considerable concern that could potentially jeopardize customer satisfaction and loyalty.

Positive Feedback

Radius Insurance Solutions has garnered considerable acclaim for providing efficient and tailored insurance solutions to its clientele. Agents like Lisa, Louis, Charlie, and Amy are repeatedly mentioned for their exceptional service, reflecting the company's commitment to customer care. The positive feedback marks a propensity for the staff to handle multifaceted insurance needs with ease and to secure reasonable insurance premiums for unique circumstances, such as with motorhomes. The proactive approach towards policy renewals, ensuring competitive rates and seamless communication, appears to be a hallmark of Radius's customer experience. The capacity to find advantageous deals and undertake mid-policy adjustments effectively also enhances their standing among customers who appreciate responsiveness and reliability in the insurance domain.

Concerns and Threads

Despite many positive facets, Radius Insurance Solutions faces criticisms that could tarnish its reputation if not rectified. The most pronounced issue emphasizes the challenge some customers have faced in contacting the company with repeated reports of long call waiting times, calls being disconnected, and unproductive transfers between departments. Such experiences can provoke frustration and prompt customers to defer to competitors, as accessibility and swift issue resolution are critical components of quality customer service. These accounts of subpar communication emphasize the need for Radius to evaluate and improve their customer contact protocols to ensure consistency in their service standard.

Frequently asked questions about Radius Insurance Solutions

How responsive is Radius Insurance Solutions to customer inquiries and policy changes?

Radius Insurance Solutions has received mixed feedback regarding responsiveness. While some customers report prompt and efficient service, particularly in handling policy adjustments, others have experienced difficulties reaching customer support, facing long wait times and call disconnections.

Does Radius Insurance Solutions offer competitive insurance rates?

Yes, Radius Insurance Solutions is often praised for offering competitive and affordable insurance quotes. Many customers have noted that their rates are cheaper than other quotes they've received and that they have benefited from cost-effective renewals.

Can Radius Insurance Solutions handle complex insurance requirements?

Yes, Radius Insurance Solutions has been applauded for successfully managing complex insurance requirements. Customers have reported that even in challenging scenarios, particularly related to unique vehicles like motorhomes, Radius has been able to secure reasonable premiums where other brokers could not.

Recent customer reviews and testimonials for Radius Insurance Solutions

Radius Insurance Solutions
Jon Sykes
5-Star
3 weeks ago
I had an extremely complex insurance requirement for a motorhome that met with a dead end time and time again with other brokers and then I found Radius who nailed it with a relatively reasonable insurance premium! Top level work from Lisa and the Radius Team! Highly recommended!🙂
Radius Insurance Solutions
Subhana Ali
5-Star
4 months ago
Second year insuring my father with this company for taxi. Amazing service especially from Louis Wild. They offered me an affordable quote and walked me through it all. They kept on top of my needs, called me when my insurance was due to expire and gave me the best quote. Wholeheartedly recommend.
Radius Insurance Solutions
Samuel Flannagan
5-Star
2 months ago
Charlie was fantastic from start to finish. He sorted my van insurance out in rapid response and acquired me the best deal on the market. Thank you Charlie, you’re a credit to the business.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Radius Insurance Solutions's customers had a positive experience.

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Radius Insurance Solutions

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
697
reviews
Excellent
Good
Average
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Poor
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About Radius Insurance Solutions

Insurance Services
For over thirty years, the Radius group has helped businesses get more from their fleets. We understand how crucial vehicles are for businesses and that insurance protects them alongside both the drivers and the earning capabilities they deliver. Our dedication to finding the best cover for businesses’ needs means we work with a panel of over 120 insurers to exploit the market on behalf of our customers. We do this to drive down the cost of premiums alongside the impact claims can have.
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