Featured review

As of Jun 10, 2024, 139 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Link to verified review

JSB Insurance's customer reviews analysis

Evaluating JSB Insurance Services, Inc. through the lens of recent reviews presents a dichotomy in customer experiences. On one hand, the company has been praised for the diligence, professionalism, and helpfulness manifested by agents such as Hector and Keylyn, who have been lauded for their outstanding customer service, effective communication, and capability to secure competitive rates. On the flip side, there are allegations of inadequate attention to clients’ financial interests, as evidenced by an account of finding significantly cheaper rates elsewhere, hinting at potential complacency and a lack of thoroughness in rate comparison. Additionally, there are isolated instances describing poor customer service, which detract from the company’s reputation. The overall customer experience with JSB Insurance Services, Inc. seems to hinge on which representative handles the client, indicating inconsistency in service quality across the company.

Positive Feedback

The positive customer feedback for JSB Insurance Services, Inc. highlights the exceptional service provided by individual agents, exemplified by Hector and Keylyn, who garner repeated commendation for their dedication and customer service. Clients appreciate the smooth processes, prompt responses, and informative interactions that lead to positive outcomes, such as obtaining favourable rates and comprehensive policy coverage. The attentive follow-ups and empathetic engagement, demonstrating a commitment to customer satisfaction, enhance the company’s reputation. Moreover, clients who experienced good service consistently recommend JSB to others, implying a trust in the company’s ability to deliver quality insurance solutions.

Concerns and Threads

Despite positive experiences reported by many customers, JSB Insurance Services, Inc. also faces criticism highlighting customer dissatisfaction in areas of service and policy management. A significant concern mentioned by a long-term client involves allegations of not being proactive in seeking the best rates for customers, leading to overpayments on premiums. This criticism suggests potential complacency and a lack of advocacy on behalf of the customers. Furthermore, reports of rude customer service interactions and inadequate problem resolution suggest inconsistencies in staff professionalism and communication skills. Such negative feedback presents a challenge to the company’s desire to maintain a reputation of trustworthiness and client-centric service.

Frequently asked questions about JSB Insurance

How does JSB Insurance Services ensure I am getting the best insurance rates?

JS, as per customer feedback, the quality of service may vary, and it's advisable to actively inquire about how JSB representatives search for competitive rates. While some agents have been praised for their commitment to finding the best deals, it’s important to independently verify claims and ask for a thorough comparison of available options.

Can I expect consistent customer service quality from all JSB Insurance agents?

Customer experiences suggest there may be inconsistencies in service levels among different agents at JSB Insurance. While some agents are repeatedly acclaimed for exceptional service, others have received criticism. We recommend asking for agent reviews or referrals from within the company to ensure a positive interaction.

What should I do if I encounter issues with my JSB Insurance policy or representative?

If you face any issues, it is recommended to document the problem and reach out to JSB Insurance's customer service or management team for resolution. The company appears responsive to customer needs, though some experiences have varied. Be persistent and provide clear information about your concerns.

Recent customer reviews and testimonials for JSB Insurance

pepe Perez

5-Star

6 months ago

Just got off the phone with Hector. Such a nice guy always going above & beyond to help you out. He will always find you the best rate . Thank you hector for everything!

Katie Queen

5-Star

a year ago

We have been clients of James (JSB) since he started years ago. I worked with his sister and he use to be a great advocate and insurance provider with competitive rates. This company is way too big, rude agents with terrible customer service. Not what we want at all. In the last few years, we have asked for a review of our car policy and the cost of insurance and we were alway told, “these are the best rates and with new laws you can’t get the kind of coverage you have with a new policy.” Blah blah blah. We were paying over 555.00 a month for liability for 3 cars, granted my son is a new driver, but high. I looked into it myself and found that I can get a policy with full coverage on one vehicle, and liability on the other two for 300.00 a month with the exact same cover. I looked into the fine print. JSB insurance is not looking out for its clients. It’s in bed with a few companies keeping clients at high rates, lying about what’s out there. It’s a shame, I always liked James, back when he actually picked up the phone and was working from the ground up company.

Ivan Lopez

5-Star

8 months ago

Great service from Jeremy for general liability insurance started with mark benton got bought by this company helped me out with my construction grading business always helped ne good rates been recommending people to Jeremy.

Read all reviews

JSB Insurance Reviews Summary

Trustguide Rating

What do customers say about JSB Insurance?

About this report

Satisfaction Score

Own this business?

Featured review

JSB Insurance's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about JSB Insurance

How does JSB Insurance Services ensure I am getting the best insurance rates?

Can I expect consistent customer service quality from all JSB Insurance agents?

What should I do if I encounter issues with my JSB Insurance policy or representative?

Recent customer reviews and testimonials for JSB Insurance

Overall Rating

About JSB Insurance

JSB Insurance Reviews Summary

Featured review

JSB Insurance's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about JSB Insurance

How does JSB Insurance Services ensure I am getting the best insurance rates?

Can I expect consistent customer service quality from all JSB Insurance agents?

What should I do if I encounter issues with my JSB Insurance policy or representative?

Recent customer reviews and testimonials for JSB Insurance

Request a Quote from JSB Insurance

Overall Rating