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Mccollum Insurance Agency
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Mccollum Insurance Agency Reviews Summary

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Insurance Services | Philadelphia, PA

4169 Main St, Philadelphia, PA 19127, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Mccollum Insurance Agency?

As of Jun 04, 2024, 163 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Mccollum Insurance Agency's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

entire process painless

extremely lower rate for homeowners

extremely happy working

true professional

saints

worked diligently

truly advocates

process of changing agents painless

great customer service

terrific with his personal policies

About this report

This report was produced by Trustguide on Jun 04, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
June 4, 2024
Last updated
June 4, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Mccollum Insurance Agency's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
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Mccollum Insurance Agency

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Mccollum Insurance Agency's customer reviews analysis

Analyzing the recent reviews for McCollum Insurance Agency, the aggregate of customer experiences indicates a highly favorable reputation for the agency. Customers have consistently noted the ease of transitioning policies, attentive customer service, and the agency's proficiency in finding cost-effective and comprehensive insurance solutions. A recurring theme in the testimonials is the personal touch offered by the staff, with specific acclaim for agents such as Gregor, Katerina, and Sean. The lack of negative feedback paints a positive picture, suggesting clients are generally satisfied with the responsive communication, the professionalism of the team, and the overall quality of service.

Positive Feedback

The customer feedback for McCollum Insurance Agency reveals several key positive aspects: 1) Effective communication – Clients describe the staff as responsive, ensuring queries and requests are addressed promptly. 2) Personalized service – Customers appreciate the personal care and attention they receive, contrasting it favorably with the impersonal experience of calling 800 numbers at other companies. 3) Professionalism – Reviewers frequently mention the agency's professionalism and their ability to simplify complex processes. 4) Financial benefits – Many testimonials highlight significant savings on various policies and commend the agency for providing better coverage at lower premiums. 5) Comprehensive counsel – There is a notable satisfaction with the breadth of products offered, ranging from renters and auto to business insurance, with advice consistently described as knowledgeable and thorough.

Concerns and Threads

While the majority of reviews for McCollum Insurance Agency are overwhelmingly positive, there is an absence of overtly negative experiences disclosed in the shared customer feedback. Due to this lack of criticism, it’s challenging to pinpoint specific areas of concern for the agency. Nevertheless, for the sake of a balanced analysis, it is important to acknowledge that customer experiences may vary, and the absence of negative reviews does not guarantee the absence of negative experiences. Prospective clients may wish to consider the possibility of selection bias in publicly posted reviews and should always exercise due diligence.

Frequently asked questions about Mccollum Insurance Agency

How does McCollum Insurance Agency handle the transition of policies from other providers?

According to customer feedback, McCollum Insurance Agency makes the policy transition process seamless and painless. They review your existing policy declarations and work to provide better coverage options at potentially lower premiums, ensuring a smooth changeover without any lapse in coverage.

What kind of customer service can I expect from McCollum Insurance Agency?

Customers report an exceptional level of service, highlighting immediate and direct communication with knowledgeable staff members. The agency is commended for its personable approach, where requests are met swiftly, avoiding the inconvenience of lengthy hold times associated with larger insurance company call centers.

What types of insurance can McCollum Insurance Agency provide?

The agency appears to offer a wide range of insurance products, including auto, home, renters, liability, fleet, commercial, umbrella, and workers' compensation insurance. They are noted for their ability to customize insurance packages to fit the diverse needs of their clients effectively.

Recent customer reviews and testimonials for Mccollum Insurance Agency

Mccollum Insurance Agency
Adam Means
5-Star
4 days ago
I had been eager to make a switch from my previous large insurance company but given the sheer number of policies and coverage needs this process was a bit daunting and time consuming. Luckily, I was referred to McCollom from a friend who was raving about his experience and their service. After reaching out, Gregor requested the respective policy declarations and made the entire process painless. He was extremely responsive and following a little bit of back and forth was able to offer better coverage at a lower premium across all our policy needs. Highly recommended and only regret is not making the change long ago!
Mccollum Insurance Agency
Mary Small
5-Star
7 months ago
Recently I needed to review my insurances regarding my home and car. I was very fortunate to work with Katerina S, who took the ball and ran with it. She was able to find an extremely lower rate for homeowners, which made sense to bundle my car insurance and what an amazing savings I received all around. Erie Insurance, once again you've come through for me. Thanks again for providing an excellent service.
Mccollum Insurance Agency
Brad Balentine
5-Star
8 months ago
Brian McCollum at McCollum Insurance Agency has been our Insurance broker for several years and we are extremely happy working with him and his team. Kat S, Christina L, and Gregor O are very quick to resopnd to any of our requests. The team is honest with their quotes and transparent and fair about pricing. As a business owner, I highly recommend this agency for your Liability, Fleet, Commercial, Umbrella, and Worker's Comp insurance needs.
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Overall Rating

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C
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F
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Overall Rating
4.9
/5
163
reviews
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About Mccollum Insurance Agency

Insurance Services
The McCollum Insurance Agency, established in 2002, has two convenient locations to assist with your Personal, Business, and Life Insurance needs. We opened our Manayunk Location in 2002, and our Newtown Square Location in 2016. As an Independent Agency/Broker in Philadelphia, we partner with different insurance carriers to provide you the coverage you need – and we partner only with carefully selected carriers.
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