Ordered a repeat product over the phone and a completely different colour was sold to us without any warning prior that it would be a different colour. Labelled exactly the same on email conversations during purchase and invoices. “It's obviously a different colour they can't dispute this.” Quote From a professional wood floor fitter. Thousands of pounds spent on the wrong floor and not offered any form of compensation. There was no way for us to know it would be a completely different colour to our existing floor. This company is careless and does not treat customers well at all, find an alternative. My response to wooden floor stores reply(below) 1)"there was a year and a half between your original order and your most recent, the floor that you have ordered is a real wood product and from batch to batch can be extremely varied but I understand that our Edinburgh branch has explained this" my reply: Sadly nobody in your team told us that in advance. They happily took thousands of pounds of my money without saying anything about the difference in colour. It's not just a slight difference it's completely different. As I said, Tim rocks, the guy who installed it said he has the same flooring himself and would have complained to you about this. If somebody had told us that we would not bought it. Have you even looked at the colour difference? 2) "in terms of compensation you were offered more of the current batch at cost price as a gesture of good will," My Reply: You want to compensate by getting us to rip up the flooring we bought from you a year ago (at our cost) and buying more wood from you of the colour we don't want? Compensation doesn't mean we pay you a few thousand more. 3) "we also understand that you inspected the flooring and told the fitter to continue" I was shown the floor after the fitter had done one and a half rooms out of two by chance when I was on the way out to work. I noticed it was a completely different colour but don't like confrontation, my loss I guess for not being the confident type. When I got back from work I received a text from the fitter saying they had done, I said I would be two minutes and by the time I got back to inspect they had gone. My wife was at work all day she only saw it after she got home later on, does her opinion of the product you sold us not count as a customer? all in all I've been made to feel awful by your company not accepting any of my points which all seem fairly sincere and straight forward to me. We have a completely different coloured floor to which we saved up for for the last year and nothing we can do about it. That's why I'm suggesting folk go elsewhere for buying their wood.