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The Tavern Co Reviews Summary

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Mexican Restaurants | Liverpool

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619-625, Smithdown Rd, Liverpool L15 5AG

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about The Tavern Co?

As of Mar 28, 2024, 3168 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of The Tavern Co's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 28, 2024
Last updated
March 28, 2024

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The Tavern Co's customer reviews analysis

The Tavern Co garners a mixed reputation based on recent customer reviews, displaying significant variance in guest experiences. While a subset of patrons lauds the quality of brunch offerings, convivial atmosphere, and the attentive service, others recount instances of poor service, wait times, and food quality issues. Recurrent positive sentiments center on the accommodating staff, particularly in handling allergy requirements, and the generous portion sizes paired with value for money. However, these are contrasted by recurring complaints about unprofessional service, such as extended waiting times for seating and ordering, perceived managerial sanitation lapses, and inconsistent culinary execution, with some meals described as 'tasteless' or incorrectly prepared. Such dichotomy in feedback indicates variability in the Tavern Co's operational consistency, a factor that undeniably influences its overall reputation and customer experience.

Positive Feedback

A number of positive observations emerge from customer reviews that favorably affect The Tavern Co's reputation. Several customers praise the brunch selections, specifically citing them as delicious and well-portioned. The atmosphere within the restaurant receives commendation for its authenticity and vibrant nature, complemented by a thoughtful selection of background music. Additionally, there are favorable mentions of the attentiveness and friendliness of the staff, highlighting an apparent dedication to allergen considerations and customer care. Instances of proactive service exemplify the staff's confidence in their product, contributing to an overall impression of a service-oriented establishment with commendable food offerings.

Concerns and Threads

Despite some positive feedback, The Tavern Co faces notable criticism in key areas impacting customer satisfaction. Prolonged wait times for both seating and service recur in customer accounts, culminating in a sentiment of negligence and a decline in the perceived value of the dining experience. Food quality issues are alarmingly frequent, with references to dry burgers, tasteless dishes, and improper meal preparation, undermining the culinary reputation of the establishment. Additionally, evidence of unprofessional conduct by certain staff members, including an alleged instance of improper food handling by management, further detracts from the restaurant's image. These critiques suggest a need for The Tavern Co to address inconsistencies in service and quality to maintain customer trust and loyalty.

Frequently asked questions about The Tavern Co

Does The Tavern Co accommodate special dietary needs or allergies?

Yes, The Tavern Co is noted for attentively managing allergy requirements, with staff taking care to avoid cross-contamination and accommodate customer needs.

Can I expect prompt service at The Tavern Co?

The service experience at The Tavern Co varies; while some customers report attentive and fast service, others have experienced significant delays in seating, ordering, and receiving meals.

How is the atmosphere at The Tavern Co described by customers?

Customers frequently describe The Tavern Co's atmosphere as lively, authentic, and enhanced with pleasant music, though on occasion the sound level can be high, making conversation difficult.

Recent customer reviews and testimonials for The Tavern Co

The Tavern Co
Anton Rashed
3-Star
2 months ago
We went a group of 3 adults and two kids for a brunch. They told us we have to wait around 10-15 minutes we waited almost 30 min to get a table and another 10 min to get a waiter to reach our table. Food was in great quantity but wasn’t tasty the patty was dry and the bun as well. We had American beauty burger. Waiters forgot half of the order but yeah the restaurant looks authentic and the background music was good as well.
The Tavern Co
DebMG
3-Star
a month ago
Delicious Saturday brunch after shopping with my daughter, lovely place, staff are so good here too, nothing too much trouble 😀
The Tavern Co
Andrew Erskine
3-Star
7 months ago
We hadn’t been to the Tavern for several years, for no reason really other than there is a lot of choice around there. The burritos and tacos were good and the burgers also tasty . Service was very attentive and it was nice to be repeatedly asked if everything was okay with the food, a good sign of confidence in the product from the restaurant, rather than the hiding staff seen elsewhere when the food is not up to standard. Here though all was good, and Brooklyn Pilsner on draft too. We were there on a rare quiet night so atmosphere not as vibrant as it seems usually .
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of The Tavern Co's customers had a positive experience.

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The Tavern Co

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
3168
reviews
Excellent
Good
Average
Fair
Poor
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About The Tavern Co

Mexican Restaurants
Split-level, exposed brick-walled space hung with Americana, for Mexican and Cajun grill dishes.
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