Trustguide extracts key phrases from reviews about The Roomplace and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.
Satisfaction Score
Based on the set of reviews used to generate this report, it appears that of The Roomplace's customers had a positive experience.
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The Roomplace Ratings
1
As of Based on 682 revies as of Apr 07, 2024
The Roomplace Score
As of Based on 682 revies as of Apr 07, 2024
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Customer Reviews
As of Apr 07, 2024, 682 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of The Roomplace's publicly available reviews View source
Diana S rated The Roomplace1 stars
a month ago
Don't go here. The lady was so unhelpful. We were interested in 2 mattresses and immediately opened me a credit card instead of checking first if they were in stock. Both ended up being out of stock. She was supposed to call us in 2 weeks after they got new inventory....never called us. Go to Woodridge location and ask for Sandra M. She is great!!. She helped us with our couches and dining room.
Areli Valdez rated The Roomplace1 stars
a month ago
First and hopefully last time purchasing furniture here. I purchased furniture and bought insurance for the future. Bed broke the year I purchased made a claim never heard anything from insurance, made a second claim and ins denied the claim. Insurance tells me its retail responsibility to inform customers they are not responsible for normal use and room place tells me its guardian responsibility to fix it. Either way my bed isn’t getting fixed and am just getting run around. Called Roomplace and seems like manager was suppose return call never did. Worst experience and customer service ever and the insurance that they offer is horrible. Think twice before purchasing. Delivery is fast but quality is not the greatest.
Ikeda Bowman rated The Roomplace1 stars
a month ago
Shop around before you make this your final stop, unless you like overpaying for something that's not worth the price. I wanted the extra large chaise lounge chair, and they had it for $2400 with 30% off. I left and went to another store, and they had the exact same chaise lounge for $1299. And yes. The pillows came with it.
Reviews Summary
The RoomPlace appears to have a mixed reputation based on the collected customer reviews, with both positive and negative experiences impacting its overall image. A common positive sentiment centers on the helpful and professional staff at certain locations, with employees like Sandra M., Edna, Maria, Stanley, and Liliana Rangel being commended for their friendly assistance and smooth handling of the sales process. Quick delivery service and satisfactory pricing, especially for floor sample items, have also been highlighted as positive aspects. Conversely, there are significant concerns regarding customer service, particularly after-sales support. Customers report issues related to unavailability of ordered items, poor communication from staff, and challenges with insurance claims for damaged furniture. Additionally, some customers express dissatisfaction with the perceived value of the products, noting instances of finding identical items at lower prices elsewhere or experiencing quality issues soon after purchase.
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Frequently Asked Questions About The Roomplace
Can I trust that the insurance offered for furniture at The RoomPlace will cover repairs if needed?
There have been customer reports of difficulties with insurance claims at The RoomPlace. It is advisable to thoroughly understand the terms of the insurance policy and confirm who is responsible for addressing issues before purchasing insurance for furniture.
Is the pricing at The RoomPlace competitive?
Some customers have found The RoomPlace's pricing to be satisfactory, especially for floor sample items, but it is recommended to shop around as similar items may be available at different prices elsewhere.
What can I expect from The RoomPlace's customer service after making a purchase?
Customer experiences with after-sales service vary. While there have been instances of helpful and efficient support, some customers have experienced challenges with communication and follow-through on service commitments.
Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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