This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about The Roomplace?
As of Apr 07, 2024, 682 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of The Roomplace's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source
Created by
Trustguide
Published on
April 7, 2024
Last updated
April 7, 2024
Own this business?
Claim your Trustguide profile ans start building genuine reltionship wih your customers.
As of Apr 07, 2024, 682 customers have reviewed this business and rated it 4.1 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
The RoomPlace appears to have a mixed reputation based on the collected customer reviews, with both positive and negative experiences impacting its overall image. A common positive sentiment centers on the helpful and professional staff at certain locations, with employees like Sandra M., Edna, Maria, Stanley, and Liliana Rangel being commended for their friendly assistance and smooth handling of the sales process. Quick delivery service and satisfactory pricing, especially for floor sample items, have also been highlighted as positive aspects. Conversely, there are significant concerns regarding customer service, particularly after-sales support. Customers report issues related to unavailability of ordered items, poor communication from staff, and challenges with insurance claims for damaged furniture. Additionally, some customers express dissatisfaction with the perceived value of the products, noting instances of finding identical items at lower prices elsewhere or experiencing quality issues soon after purchase.
Positive Feedback
Among the positive aspects of The RoomPlace, customer service stands out when adequately provided, with several staff members specifically acknowledged for their professionalism and helpfulness. Customers have reported smooth and pleasant shopping and purchasing experiences, thanks to patient and knowledgeable salespeople who facilitated furniture selection and demonstrated exemplary service. Testimonies stressing the ease of exchange processes, such as swapping out an unsatisfactory loveseat, further support a notion that some aspects of customer care are effective. Moreover, the speed of delivery receives praise, suggesting that the logistical operations in this area are efficient. Competitive pricing, especially on floor sample items, enhances customer satisfaction for those hunting for value deals.
Concerns and Threads
On the downside, The RoomPlace exhibits significant shortcomings in certain areas of customer service. Instances of inattentiveness and unresponsiveness are troubling; some customers indicate that promised follow-ups regarding stock availability and insurance claims were not honored, leaving them in limbo. Issues of transparency have also arisen, with complaints about discrepancies during the exchange process and apparent tactics to avoid issuing refunds. The furniture quality and the associated insurance policy have attracted criticism, with customers feeling misled about the coverage and encountering difficulties when seeking repairs for broken items. These negatives contribute to an impression of unreliability and suggest potential improvements the company could make to regain customer trust.
Frequently asked questions about The Roomplace
Can I trust that the insurance offered for furniture at The RoomPlace will cover repairs if needed?
There have been customer reports of difficulties with insurance claims at The RoomPlace. It is advisable to thoroughly understand the terms of the insurance policy and confirm who is responsible for addressing issues before purchasing insurance for furniture.
Is the pricing at The RoomPlace competitive?
Some customers have found The RoomPlace's pricing to be satisfactory, especially for floor sample items, but it is recommended to shop around as similar items may be available at different prices elsewhere.
What can I expect from The RoomPlace's customer service after making a purchase?
Customer experiences with after-sales service vary. While there have been instances of helpful and efficient support, some customers have experienced challenges with communication and follow-through on service commitments.
Recent customer reviews and testimonials for The Roomplace
Diana S
1-Star
a month ago
Don't go here. The lady was so unhelpful. We were interested in 2 mattresses and immediately opened me a credit card instead of checking first if they were in stock. Both ended up being out of stock. She was supposed to call us in 2 weeks after they got new inventory....never called us. Go to Woodridge location and ask for Sandra M. She is great!!. She helped us with our couches and dining room.
Areli Valdez
1-Star
a month ago
First and hopefully last time purchasing furniture here. I purchased furniture and bought insurance for the future. Bed broke the year I purchased made a claim never heard anything from insurance, made a second claim and ins denied the claim. Insurance tells me its retail responsibility to inform customers they are not responsible for normal use and room place tells me its guardian responsibility to fix it. Either way my bed isn’t getting fixed and am just getting run around. Called Roomplace and seems like manager was suppose return call never did. Worst experience and customer service ever and the insurance that they offer is horrible. Think twice before purchasing. Delivery is fast but quality is not the greatest.
Ikeda Bowman
1-Star
11 months ago
Shop around before you make this your final stop, unless you like overpaying for something that's not worth the price. I wanted the extra large chaise lounge chair, and they had it for $2400 with 30% off. I left and went to another store, and they had the exact same chaise lounge for $1299. And yes. The pillows came with it.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
