Featured review

As of Apr 29, 2024, 1535 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Link to verified review

Raymour & Flanigan Furniture And Mattress Store's customer reviews analysis

An analysis of recent customer reviews suggests that Raymour & Flanigan Furniture and Mattress Store generally offers a positive customer experience, which is attributed to the professionalism and knowledge of the sales associates. Feedback highlights sales staff such as Kevin, Jamie, and Justin for their assistance and expertise. Delivery services are also commended for their professionalism and efficiency, with same-day deliveries and adept handling of logistics. Despite these strengths, there are significant customer service issues post-purchase, especially involving delivery-related damages. A notable complaint mentions a lack of response from customer service regarding compensation for damages caused during delivery, reflecting a potential area requiring attention and improvement. The overall impression is that while the sales process typically earns positive remarks, the management of after-sales concerns, specifically delivery and damage control, could impact the company's reputation negatively.

Positive Feedback

Key positive aspects from customer reviews include the commendable knowledge and assistance provided by sales associates such as Kevin, Jamie, and Justin B., who made the purchasing process smooth and pressure-free. The store's selection is well-received, with customers appreciating the variety of furniture available. Notably, the delivery service is also a high point for the company, with mentions of both timely and professional deliveries across multiple locations. These favorable experiences have influenced some customers to highly recommend Raymour & Flanigan to friends and family, suggesting a level of trust and satisfaction with the overall service and quality of products offered.

Concerns and Threads

On the negative front, the feedback reveals a critical area for improvement, specifically in the handling of delivery damages and follow-up customer service. One distressing account involved over $3000 worth of furniture causing substantial damage to the customer's walls, followed by a lack of accountability and inadequate communication from customer service, which led to an unresolved issue for over a month. This kind of post-purchase grievance signals a need for the company to bolster its damage control measures and enhance the reliability of its customer service to rectify and prevent such occurrences. Not addressing these issues could lead to a tarnished reputation and loss of customer trust.

Frequently asked questions about Raymour & Flanigan Furniture And Mattress Store

Can I expect Raymour & Flanigan to deliver furniture to multiple locations?

Yes, customers report successful deliveries to multiple locations without issues, implying that Raymour & Flanigan can accommodate such requests as long as they are scheduled properly.

What steps does Raymour & Flanigan take if furniture delivery causes damage to my property?

Based on customer experiences, responses to delivery-caused damages can be unsatisfactory. The company may give a 'run around' or remain uncommunicative in some instances. It is important to report damages immediately and persistently follow up for resolution.

Are sales associates at Raymour & Flanigan knowledgeable and helpful during the purchase process?

Many customers report positive interactions with sales associates, mentioning their exceptional knowledge and helpfulness in selecting the right furniture and understanding the services offered.

Recent customer reviews and testimonials for Raymour & Flanigan Furniture And Mattress Store

debbie m

5-Star

3 months ago

I had a great experience shopping at Raymour & Flanigan.Kevin was and excellent sale associate. He was very knowledgeable regarding the different furniture and services that Raymour offers. The delivery company Competitivere Location was excellent and very professional. Lamar and his partner did a great job with the furniture delivery.!! They put a smile on my face ☺️. I will recommend Raymour & Flanigan to all of my friends and family .

Todd Matthews

5-Star

a week ago

I had no issues purchasing 2 queen size mattresses. They had a nice selection and delivered the next day to 2 separate locations without any issues. As long as you schedule accordingly.

James Patterson

5-Star

2 months ago

Ty Jamie for all help and what a great experience with you. Jamie was a great help and when we decided on what we wanted he explained everything to us. Even after making a deposit and leaving I went back thinking he was trying to get over on delivery fees when I saw the commercial saying free delivery and Jamie said the free delivery was on mattresses over $500.00 and explained the delivery charges. I apologize and he said he understood. Based on his help with us we will come back to Raymour and Flanigan for the quality of the furniture and the professional service from Jamie.

Read all reviews

Raymour & Flanigan Furniture And Mattress Store Reviews Summary

Trustguide Rating

What do customers say about Raymour & Flanigan Furniture And Mattress Store?

Own this business?

Featured review

Raymour & Flanigan Furniture And Mattress Store's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Raymour & Flanigan Furniture And Mattress Store

Can I expect Raymour & Flanigan to deliver furniture to multiple locations?

What steps does Raymour & Flanigan take if furniture delivery causes damage to my property?

Are sales associates at Raymour & Flanigan knowledgeable and helpful during the purchase process?

Recent customer reviews and testimonials for Raymour & Flanigan Furniture And Mattress Store

Satisfaction Score

Overall Rating

About Raymour & Flanigan Furniture And Mattress Store