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Empire Furniture Centre Reviews

Rated 4.5 based on 49 Reviews

Furniture Shops in Liverpool

14-20 London Rd, Liverpool L3 5NF

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Published on

April 18, 2024

Last updated

July 10, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Empire Furniture Centre's customers had a positive experience.

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90%

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Ratings

As of Based on revies as of

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As of Based on revies as of

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What Customers Are Saying About Empire Furniture Centre?

Trustguide extracts key phrases from reviews about Empire Furniture Centre and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 10, 2025, 49 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Empire Furniture Centre's publicly available reviews View source

momina rated Empire Furniture Centre 5 stars

2 months ago

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I came in with my mum for a bed & sofa and left with 2 side tables, 2 tables, 3 piece sofa set and a bed with a mattress!! Had the most excellent customer service from Georgina and John! They both went out of their way to provide us with everything we needed and the most suitable furniture for our home!! They didn’t have a third piece of the sofa set we wanted and John went out of his way to find one for us. Definitely will pop in again for some high quality furniture and customer service!! Recommended it to family and friends as well xx

Michelle Gitteh rated Empire Furniture Centre 5 stars

a week ago

Lovely shop the furniture is out this world .Great customers service so helpful. I could there everyday.

Kelly Kelly rated Empire Furniture Centre 5 stars

a week ago

Just called the shop to ask about credit, spoke to the most lovely woman Maura I hope I have the name right🤞🏼 This woman is a bloody credit to your business I rang asking about a sofa and the possibility of payment through Clearpay as I’m new to Clearpay I have no clue how it works yet. Not only have I come away clued up on it, I was told I could pay off at my own pace, and with no interest. This woman is so easy to talk to and sooo nice, very very helpful and made me feel like I had a new mate by the end of the call Outstanding customer service!👏🏻👏🏻🥂

Reviews Summary

Evidence from recent customer testimonials suggests that Empire Furniture Centre maintains a positive reputation, fueled largely by its high-quality customer service and product satisfaction. Staff members such as Georgina, John, and particularly Moira are consistently praised for their exceptional service, demonstrating a willingness to go above and beyond for customers. This includes locating additional items, offering flexible payment options through services like Clearpay, and providing advice that aids in decision-making. Customers feel like they are treated by friends rather than salespeople, fostering a sense of community and loyalty. Additionally, there is repeated mention of the ease of payment options and satisfaction with delivery promptness, which adds to the convenience of the shopping experience.

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Frequently Asked Questions About Empire Furniture Centre

Do Empire Furniture Centre provide flexible payment options?

Yes, Empire Furniture Centre offers flexible payment options, including the use of services like Clearpay. Customers can pay off their purchases at their own pace, with no interest, according to recent testimonials.

How does Empire Furniture Centre's staff contribute to the shopping experience?

The staff at Empire Furniture Centre, notably mentioned individuals like Moira, provide exceptional customer service. They are known to be understanding, approachable, and go the extra mile to ensure customer satisfaction, creating an enjoyable shopping experience.

Can I expect prompt delivery when purchasing from Empire Furniture Centre?

Yes, customers report prompt deliveries and have expressed satisfaction with the delivery process when purchasing furniture from Empire Furniture Centre.

About Empire Furniture Centre

Furniture Shops

14-20 London Rd, Liverpool L3 5NF

We sell everything for your home from beds, sofas, bedroom furniture, dining furniture, pictures, mirrors, lamps and much more

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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o

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