This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about The Plough Harborne?
As of Apr 02, 2024, 3118 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of The Plough Harborne's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
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Created by
Trustguide
Published on
April 2, 2024
Last updated
April 2, 2024
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As of Apr 02, 2024, 3118 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
The Plough Harborne appears to be well-regarded based on recent customer reviews. Customers frequently praise the venue for its relaxed atmosphere, professional and friendly staff, and quality meals including fresh and delicious pizzas, Cuban sandwiches with fries, and a variety of dishes catering to different dietary preferences. The establishment seems to have an enviable reputation for creating a welcoming environment with attentive service and thoughtful gestures like a complimentary glass of prosecco for birthday celebrations. The interior decor, ambience, and space available for different sizes of dining or meeting events are also positively noted. There seems to be a consistent trend emphasizing the value for money and an acknowledgment of special offers such as 2 for 1 pizza deals that add to the overall positive experience. Although most reviews are favorable, there is an indication of the occasional mismatch in customer expectations, particularly in areas of cleanliness and customer service.
Positive Feedback
Key positive aspects of The Plough Harborne include a vibrant and attractive atmosphere, underscored by its eclectic interior and warm greetings from friendly staff. A highlight frequently mentioned is the quality of the food on offer, with numerous reviews applauding the fresh and tasty pizzas, delicious dishes, and inclusive menu catering to different dietary needs. Customers also appreciate the professional and motivated service, as well as special offers like 2 for 1 pizza deals that amplify the perceived value of their visit. Complimentary gestures for occasions like birthdays also add a personalized touch that is well-received. Additionally, the ease of access for disabled individuals and the presence of a digital ordering system have contributed to the venue's modern and accommodating reputation.
Concerns and Threads
While the bulk of feedback for The Plough Harborne remains positive, there are some negative aspects that surface in customer reviews. Comfort seems to be an issue for some patrons, particularly concerning the seating arrangements, such as lounge chairs which were deemed not ideal for dining. Another critical area includes instances of lapses in cleanliness, with reports of sticky tables and chairs, and menus covered in food residue. Service missteps, such as delays in staff acknowledgment and a perceived unenthusiastic response to customer inquiries, also dampen the experience. Lastly, the quality of specific dishes has been called into question, with a mention of a mushroom tagliatelle dish that was disappointingly oily and flavorless for one customer.
Frequently asked questions about The Plough Harborne
Can The Plough Harborne accommodate dietary restrictions?
Yes, The Plough Harborne has a variety of menu options catering to different dietary preferences, and many customers have noted that the establishment is brilliant at accommodating such needs.
Is it advisable to book a table in advance at The Plough?
While you can often find a table for drinks without a reservation, it is recommended to reserve a table for dining, especially since the venue can become fully booked.
Does The Plough Harborne have accessibility options for disabled individuals?
Yes, the establishment is equipped with a side entrance suitable for wheelchair users and staff are commended for their assistance and thoughtfulness in accommodating disabled guests.
Recent customer reviews and testimonials for The Plough Harborne
Andrew Chester
5-Star
2 days ago
Visited for the first time last evening for casual meal. Really enjoyed it. Attractive pub. Relaxed atmosphere. Good meal & drinks. Very good service from motivated staff. Think manager looked after us & he was very professional & friendly. Worth visiting.
Ant
5-Star
a month ago
Went to the Plough in Harborne for a quick dinner. The place was very busy but we got seated quickly. The menus has a good variety of food and drinks. Decided to have some pizzas. They were very tasty and it was obvious the dough was fresh.
The plough has different offers throughout the week like two pizzas and a bottle of wine for a good price and others.
The staff are friendly and efficient.
The only downside was that at the table we were sat one of the chairs was like a little lounge type of chair that wasn't the most comfortable to sit and have dinner. Maybe just for quick drinks.
Other than that very nice experience and will be back to try other things off the menu.
Update: Went again and tried different dishes, everything was delicious, portions are big. Didn't have room for dessert. Staff was as lovely and helpful as the previous visit
Kirstie Forde
5-Star
a month ago
Lovely evening!
Came here last night for belated Birthday meal with a friend.
On arrival, as it was my Birthday celebration, I got a glass of prosecco which is a really nice gesture.
We were seated and the waitress bought over a glass of water for the table.
Drinks order was taken quickly and when the Drinks were bought out, we ordered food.
We both had the Cuban sandwich with fries (chicken) and it was amazing!
Service was quick and the food was hot and fresh. The Paprika sauce that came with it was lovely!
Overall, a lovely evening and I would highly recommend!
Great value for money and all the staff were great.
I will definitely be returning soon!
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