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As of Apr 13, 2024, 121 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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The Paintworks Bodyshop's customer reviews analysis

After analyzing the customer reviews for The Paintworks Bodyshop, the company's reputation appears to be a divergent mix of high praise for the quality of the workmanship and severe criticism regarding their customer service and time management. Positive evaluations often mention satisfaction with the finished quality of the paint jobs, the attentiveness to detail, and the value for money. Customers who had a good experience often cite personal interactions with Danny and happy outcomes for their vehicles, specifically highlighting the skill in paint blending and restoration. In contrast, negative experiences are associated with poor communication, extensive delays, and unfulfilled promises. Issues such as unreturned calls, unavailability of courtesy cars, and extended periods without updates are recurring themes. These criticisms notably damage the company’s image for reliability and customer care.

Positive Feedback

Positive customer feedback for The Paintworks Bodyshop emphasizes exceptional quality in paintwork and body repairs. Customers often commend the transformation of their vehicles, underscoring detailed and high-grade finishing. Praise is also directed towards the team's willingness to provide advice, their competencies in handling diverse tasks such as careful disassembly and assembly of car parts, and their effective communication, especially in keeping clients informed and accommodating urgent requests. Strong rapport with the staff is frequently mentioned, with shoutouts to individuals like Danny, Jaffa, and Joanna for their contribution to a positive experience. The ability to deliver showroom quality results, even on vintage or heavily damaged vehicles, is a recurring highlight in customer testimonials.

Concerns and Threads

Critical customer reviews for The Paintworks Bodyshop center mainly around customer service issues, prominently delayed completion times extending to months and inadequate communication, including unresponsiveness to calls and emails. Negative experiences describe frustrations with obfuscated progress updates and a perceived lack of transparency regarding parts acquisition, colliding with parts availability confirmed by car manufacturers. Customers also report inconsistencies in booking availabilities, with some alleging preferential treatment, leading to a sentiment of neglect and dissatisfaction. A notable incident involving an unresolved car repair and a journalist's threat to publicize the poor service underscores the potential reputational risks stemming from negative client experiences.

Frequently asked questions about The Paintworks Bodyshop

What type of bodywork services does The Paintworks Bodyshop provide?

The Paintworks Bodyshop specializes in a wide range of bodywork services including full vehicle resprays, paint blending, body and trim work, alloy wheel repairs, and restoration services catered to both classic and contemporary vehicles.

How does The Paintworks Bodyshop handle customer communication?

While there are accounts of excellent communication with updates on vehicle progress, some reviews point out areas for improvement, noting concerns with responsiveness to calls and emails. It's recommended to discuss communication preferences and expectations upfront.

Can I expect my vehicle to be repaired within the estimated timeframe?

There are discrepancies in reported experiences regarding turnaround times. While some customers express satisfaction with timely completions, others have faced extensive delays. Potential customers should seek clarity on timing estimates and consider flexibility in their schedules.

Recent customer reviews and testimonials for The Paintworks Bodyshop

Ryan Telford

1-Star

4 months ago

Wasn't happy from start to end got car painted though insurance and after a few weeks found a burn out in the paint work from over polishing from the opposite side of the boot to blend in paint wouldn't recommend at all

calum gilmartin

1-Star

3 years ago

Thank you Jaffa, Danny and the team at the Paintworks Bodyshop. I put my black rusty and tired workhorse 2007 VW Golf GTI into the Paintworks Bodyshop and I am over the moon with the results. The green might not be everyone's cup of tea but I love it and the quality of work carried out is incredible. Before going with Paintworks Bodyshop I took a drive in to speak to the guys. I met Danny, we spoke about the job, discussed options, prices and the finished result. I was a little sceptical and worried as it was going to be quite a large investment into a car I was debating trying to sell for buttons. Danny assured me that the car would be in showroom condition when he was finished with it. He showed me previous work he had carried out and projects that he had done. I was impressed with the level of work that went into each car and how they resolve many issues I thought other garages would skip. Danny then took me a quick tour of the workshop showing me active projects. I am an engineer by trade and could see the work was being carried out the way I'd have liked to do it given the correct circumstances. We agreed a game plan, a price (very reasonable) for a full respray, wings, alloys done etc, dates and that was that. I dropped my car in and 6 weeks later got back what felt like a brand new car. It was polished, valeted and ready to rock. Danny even arranged for my new tyres to be fitted. Jaffa and the team on reception were brand new, they kept me in the loop and were a pleasure to deal with. I couldn't recommend the Paintworks Bodyshop highly enough. Thanks again Guys Services: Tires, Painting, Body & Trim

Scott Griffiths

1-Star

3 years ago

Had a bit of an accident and managed to heavily dent the bumper and some of the metalwork in my car. Had asked around at a couple of places and they were all saying that the work was too expensive and the car was probably a write-off. Danny gave me a quote costing less than 30% of what I'd been offered elsewhere and so I decided to go with paintworks. Have just got the car back today and am incredibly impressed with the job they've done. The whole team went the extra mile to help keep the price down and the car looks exactly as it did before the bump. Am very grateful for everything the team has done for me.

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The Paintworks Bodyshop Reviews Summary

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Featured review

The Paintworks Bodyshop's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about The Paintworks Bodyshop

What type of bodywork services does The Paintworks Bodyshop provide?

How does The Paintworks Bodyshop handle customer communication?

Can I expect my vehicle to be repaired within the estimated timeframe?

Recent customer reviews and testimonials for The Paintworks Bodyshop

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Overall Rating

About The Paintworks Bodyshop