Amidst the many favorable remarks, Expro Auto Collision's reviews reveal certain areas of concern that could impinge on their reputation. Time management appears to be a recurrent issue. Some customers report longer than anticipated wait times for repairs to be completed. Such delays could reflect either an optimistic estimation of work completion times by the company or a potential underestimation of the necessary workload. Additionally, there's an account of customer aftercare falling short, with specific references to a lack of follow-through on commitments, such as updating clients about parts exchange or denying customer requests for a courtesy drop-off. An experience highlighting incorrect repair work—such as the use of a wrong-colored grill—speaks to possible lapses in quality control. These instances imply that while Expro Auto Collision often gets it right, there are moments where their service delivery could benefit from added consistency and attentiveness to customer needs beyond the workshop.