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As of Apr 23, 2024, 51 customers have reviewed this business and rated it 4.1 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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R2U Accident Repair Centre's customer reviews analysis

R2U Accident Repair Centre's company reputation appears to be mixed based on recent customer feedback, with a range of experiences affecting overall satisfaction. A key negative trend centers on the quality and timeliness of the repairs, with multiple reports of subpar workmanship, including mismatched paintwork, improperly aligned panels, and use of old or inadequate parts. Additionally, numerous instances of poor communication and long repair delays have been highlighted, detracting from the customer experience. However, there seems to be inconsistency in the service quality, as some reviewers have expressed contentment with the repairs and praised the convenience offered by the company, including vehicle pick-up and delivery services. Professionalism and friendliness have also been commended by some customers, suggesting that experiences with the company can vary greatly.

Positive Feedback

Despite the concerns raised by various customers, R2U Accident Repair Centre has received a commendable share of positive feedback highlighting several aspects of its service. Customers have praised their experiences when the company has adhered to convenience-based services such as car pick-up and delivery, along with the provision and collection of hire cars, which were noted to alleviate the stress associated with post-accident repairs. Furthermore, some customers pointed out the high level of professionalism and communication during the repair process, as well as the satisfactory condition of the car upon return. Instances of swift vehicle pickup following initial contact, and the return of the vehicle in immaculate condition, were specifically appreciated. A standout point includes the acknowledgment of the company's efforts to provide a hassle-free experience, suggesting a potential for high-quality service and customer care when operations function as intended.

Concerns and Threads

On the flip side, negative feedback pertaining to R2U Accident Repair Centre reveals significant customer dissatisfaction with several facets of the business. Foremost among the complaints are issues regarding the quality of repairs—reports of mismatched paint, improper alignment of panels, and use of substandard or previously used parts have been noted. These quality control issues are compounded by the fact that some vehicles were deemed unsatisfactory even months after the initial repair. Moreover, customers have expressed frustration over inadequate communication, citing ignored messages and a lack of transparency about delays in sourcing parts or providing updates. The cleanliness and maintenance of courtesy cars also prompt health concerns, especially given the context of the pandemic. The alleged overpricing for minor repair work and the inconsistency in handling insurance claims, coupled with tardiness in quoting and lengthy possession of vehicles for minor repairs, contribute negatively to the company’s reputation.

Frequently asked questions about R2U Accident Repair Centre

What services does R2U Accident Repair Centre provide?

R2U Accident Repair Centre offers a variety of vehicle repair services including painting, general repairs and maintenance, auto body and trim repair. They also provide convenience services such as vehicle pick-up and delivery, as well as courtesy cars.

How have customers rated the quality of the repairs done by R2U Accident Repair Centre?

Customer opinions on the repair quality are polarized. Some report receiving their vehicles back in pristine condition with satisfactory paint jobs and repair work, while others have experienced significant issues with mismatched paintwork, flaking, and misaligned panels, leading to further complications such as the total write-off of the vehicle.

Does R2U Accident Repair Centre offer a delivery service for repaired vehicles?

Yes, R2U Accident Repair Centre does offer pick-up and delivery services for repaired vehicles, which has been described as convenient and stress-free by some customers. However, this service's availability and quality have been subject to criticism in several instances.

Recent customer reviews and testimonials for R2U Accident Repair Centre

Steven Hesketh

1-Star

a week ago

Please don’t allow your insurance company to send your car to this garage. I had a non fault accident and I’m normally fussy over back street garages and I was completely correct, when I got call to collect vehicle it was a absolutely awful experience the paintwork didn’t match the panels was not aligned and the rear light used old screws and didn’t fit body. Fast forward 8 months of calls and emails the car went to car hospital in Birkenhead and they wrote vehicle off as the repair would of exceeded and the previous repair from r2u was terrible even the quarter panel wasn’t fitted correctly and started to flake on paintwork

Barry Severns

1-Star

5 months ago

Repaired my Mondeo after accident, paint job was fine. Everything else very poor. Forgot to repair my registration lights, cheap rear sensors fitted and used gaffer tape and stuffed behind boot liner. Not heard a thing since complaining etc. R2U I had to pick car up, they should have delivered it. Will never used again Oh charged my insurance company £5500 for rear bumper replacement.

Keith Maguire

1-Star

2 months ago

Shocking from start to finish. Repairs delayed for 2months with excuse after excuse. Finally told I was welcome to drop my car off but no courtesy car, despite having a courtesy car on my insurance. Explained I had fractures in my back and I was told my car would be collected. Finally collected my car, still no courtesy car. More delays when they had my car. Then told my car was ready to collect, despite them being already made aware I was disabled and supposedly offering a delivery service. Disgraceful, nominated by my insurer for the repair, I’m now in dispute with my insurer as I refuse to pay my excess to when I’ve receiving such an appalling level of service. Not recommended at all!

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R2U Accident Repair Centre Reviews Summary

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Featured review

R2U Accident Repair Centre's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about R2U Accident Repair Centre

What services does R2U Accident Repair Centre provide?

How have customers rated the quality of the repairs done by R2U Accident Repair Centre?

Does R2U Accident Repair Centre offer a delivery service for repaired vehicles?

Recent customer reviews and testimonials for R2U Accident Repair Centre

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