homepage
/
Liverpool
/
Gyms
/
The Gym Group

The Gym Group Reviews Summary

Unclaimed

Gyms | Liverpool

Claimed

Unit 1 Block A, Great Homer St, Liverpool L5 3LQ

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about The Gym Group?

As of Mar 13, 2024, 541 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of The Gym Group's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
February 10, 2024
Last updated
March 13, 2024

Own this business?

Claim your Trustguide profile ans start building genuine reltionship wih your customers.
Claim it today

The Gym Group's customer reviews analysis

The Gym Group Liverpool Great Homer Street receives overwhelmingly positive feedback from its customers, showcasing an excellent company reputation. Patrons praise the gym's facilities, cleanliness, and accessibility, particularly noting its 24/7 operating hours. Customers also express high satisfaction with the quality and diversity of the equipment available. The gym staff, including personal trainers such as Jamie Watt, have received commendations for their friendliness, support, and professionalism. PT Jamie Watt, in particular, appears repeatedly as a positive influence on members, with personalized training that leads to tangible fitness improvements. Members also appreciate the consistency of the hygiene standards where gym-goers clean machines after use, and cleaning products are readily available. The free classes and the motivational gym environment are recurrent themes, indicating the company's success in fostering a supportive community for fitness enthusiasts of various levels. A technical issue with the entrance code system seems to be an isolated negative amid the positive feedback.

Positive Feedback

Key positive aspects of customer feedback include the high quality of personal training provided, with Jamie Watt receiving special mention for his motivational and effective coaching style. The gym's atmosphere is described as superb, with its staff consistently praised for being welcoming, friendly, and helpful. The Gym Group Liverpool Great Homer Street is commended for its cleanliness, organization, and the provision of ample gym equipment, facilitating a variety of workouts. The accessibility of the gym is also a top feature, as it offers convenience with its 24-hour availability and free parking. Free classes, a useful mobile app, and the option to visit other Gym Group locations are additional positives that contribute to an overall excellent customer experience.

Concerns and Threads

While the majority of the feedback is positive, there is a notable point of contention concerning an operational issue with the gym's main door access system, which has frustrated some members. This technical glitch has intermittently prevented access, requiring individuals to seek assistance, and is an area that requires prompt attention from the management. However, this appears to be a relatively isolated problem in the sea of positive testimonials, and it doesn't detract significantly from the company's strong reputation.

Frequently asked questions about The Gym Group

Are personal training services available at The Gym Group Liverpool Great Homer Street?

Yes, The Gym Group offers personal training services, and customers have highlighted the effectiveness and support of personal trainers, specifically Jamie Watt, who is frequently commended for his professional and personalized approach to fitness.

What are the operating hours of The Gym Group Liverpool Great Homer Street?

The Gym Group Liverpool Great Homer Street operates 24/7, including bank holidays, which provides members with the flexibility to workout at any time that suits their schedule, offering convenience for those with erratic work patterns or late-night exercise preferences.

Does the gym offer any free classes or additional amenities?

Yes, the gym provides free classes for members looking to diversify their workout routines. Additionally, the gym maintains high cleanliness standards, offers free parking, and has a variety of equipment and classes to cater to a wide range of fitness levels.

Recent customer reviews and testimonials for The Gym Group

The Gym Group
zoey asemota
5-Star
9 months ago
Lovely gym! Makes me feel at ease! Staff are absolutely amazing and friendly!! That’s all you need ✨ Franny absolutely amazing instructeur! So kind to show us how to use tools and welcoming with a big smile! If you’re thinking about going the Great Homer do! Absolutely amazing 🤩
The Gym Group
Nader Nadryan
5-Star
9 months ago
Great gym, very tidy and organised with many equipments to use. The free classes are great especially if you are starting and don’t know what to do. The staff team are very friendly and helpful. I have been training with Jamie Watt over the last few months and he has been absolutely brilliant. He trained and motivated me to achieve my goals and my fitness level has improved dramatically. I strongly recommend The Gym and Jamie Watt 😀😀😀
The Gym Group
Maja Baranska
5-Star
9 months ago
atmosphere is amazing, all gym instructors are always happy to help. Jamie W, Sue, Tom, junior, Jamie Mc, Norbert and Franny are always welcoming and always push you for me and always support you. The gym and equipment is always clean and high standard. Would 100% recommend.🙂
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of The Gym Group's customers had a positive experience.

Positive
Neutral
Negative
More details
The Gym Group

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
541
reviews
Excellent
Good
Average
Fair
Poor
More details

About The Gym Group

Gyms

The Gym Group Liverpool Great Homer Street is open 24/7, offering no contract low cost membership options, so you can get in shape when it suits you. Free fitness classes every week to burn fat, boost cardio, improve muscle tone and sculpt your body. Find plenty of fitness equipment and weight machines to take your workouts to the next level. Book in with one of our experienced personal trainers to help make your fitness goals a reality. We create a relaxed and welcoming fitness environment for anyone who wants to improve their physical wellbeing, find your fit with The Gym Group today.

Expand