The overall customer feedback for The Franklin Institute is overwhelmingly positive, with numerous outstanding aspects highlighted. Many reviewers express a sense of joy and appreciation for the museum's diverse array of interactive and hands-on exhibits that cater to a broad demographic. The LEGO exhibit, in particular, is consistently lauded for its uniqueness and creative appeal both to children and adults. The live demonstrations and planetarium shows are noted as being exceptional, providing both educational and entertaining experiences. Additionally, the museum's ability to invoke a childlike sense of wonder in visitors of all ages is a recurring compliment, indicating that The Franklin Institute successfully blends learning with play. The nods to cleanliness, specifically regarding the restroom facilities, and the quality of the souvenir shop add to the list of positives. Overall, these attributes contribute significantly to the excellent reputation of The Franklin Institute.