The Cleaning Authority - Phoenix appears to maintain a strong reputation based on customer reviews, characterized by a high level of satisfaction with the cleaning services provided. Recurrent praise includes the thoroughness, professionalism, and reliability of the cleaning teams, specifically highlighting individuals like Lisa, Sarah, Sam, and Liz. Customers appreciate the additional features such as an app for reminders, arrival alerts, and online payments. Moreover, there's an evident satisfaction with the company's system of rotating cleaning focus, which ensures that every part of the home receives detailed attention over time. Despite the overall positive reception, there are instances of service inconsistency, particularly with follow-up cleanliness and punctuality as indicated by a few dissatisfied customers.
Customers express considerable satisfaction with The Cleaning Authority - Phoenix, particularly applauding the cleaning teams for their thorough work and attention to detail. Team members like Lisa, Sarah, Sam, Liz, Ashley, and Anthony are frequently commended for their professionalism and high quality service. The rotating cleaning focus is a highlighted positive, as it ensures comprehensive coverage of the home over time. The convenience offered by the company through their digital app for scheduling and payment is also viewed favorably. Trustworthiness and a sense of personal care for clients' homes are additional attributes that bolster the company's positive customer feedback.
Despite the abundance of positive feedback, The Cleaning Authority - Phoenix faces criticism related to service consistency. Some clients have experienced a decline in cleaning quality over time, with specific incidents where bathrooms were left with rings, trash was not removed, and rugs were not properly replaced. Furthermore, issues with the cleaning crew's punctuality have been a point of frustration for customers. A particular instance of service dissatisfaction was met with a credit offer, which did not fully address the customer's concern, suggesting that the company’s resolutions to complaints may not always meet client expectations.
The Cleaning Authority - Phoenix is distinguished by its comprehensive cleaning routine that includes a rotating focus on different rooms, an easy-to-use digital app for managing cleaning schedules and payments, and a team praised for their thoroughness and professionalism.
Many customers have noted the trustworthiness of the cleaning crews, with specific staff members receiving personal shoutouts for their reliability and respect for clients' homes.
The Cleaning Authority - Phoenix offers resolutions such as service credits, though customer reviews indicate a mixed reception to these remedies. It is important to communicate directly with the company about any service issues for appropriate resolution.
Life is too short to clean your own home! Our team at The Cleaning Authority is here for you. We provide elite cleaning services designed to keep your home sparkling and beautiful so that you can focus on things that matter more, like your family and friends. We use a careful system to deep clean each of your rooms on a rotating basis. This ensures your home is always thoroughly cleaned and sanitized, from the areas you use daily to that hard-to-clean grout!
