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As of May 02, 2024, 88 customers have reviewed this business and rated it 4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Think Maids's customer reviews analysis

Think Maids has presented a mixed reputation based on the customer reviews provided. Customers have reported both positive and negative experiences. The positive observations hint at a good standard of service in some instances, with praise for flexibility, thoroughness, and the convenience of online booking. Notably, employees like Eric have been commended for reliability and providing a satisfactory cleaning experience. However, negative encounters seem to revolve around inconsistent quality, with reports of inadequate cleaning, spotty attention to detail, and poor customer service follow-up when issues arise. Some customers noted a cleaner arriving without essential cleaning tools and leaving areas of the house untouched, leading to frustration and disappointment, especially given the high price reported by some for standard cleaning services. The willingness to offer partial refunds rather than full ones, and proposals to send the same unsatisfactory cleaner for a revisit, have compounded the negative feedback. These challenges point to a potential gap in the consistency and quality control within the company's operations.

Positive Feedback

Positive feedback for Think Maids tends to emphasize the company's strong points, particularly commendable professionalism from certain cleaning staff members and a high standard of clean in successful instances. Customers appreciate the flexibility and consistency of service delivery, as well as the ease of scheduling and receiving reminders for appointments through online platforms. Satisfaction is also often highlighted by how cleaning teams are able to make homes sparkle, paying attention to tough spots and detail areas such as baseboards, kitchens, and bathrooms. Friendly customer interaction and punctuality are other positive attributes mentioned, providing an edge for the company's service experience.

Concerns and Threads

Negative aspects from customer feedback center on several recurrent service failures. Primarily, there are reports of insufficient cleaning, lack of essential cleaning tools provided to the staff, and sub-par customer service when trying to address these issues. Complaints of uncleaned areas, failure to dust, vacuum, or mop properly, and even leaving dirt and shoe marks behind reflect poorly on Think Maids. Moreover, some customers reported late arrivals and significantly shorter cleaning times than expected for a deep clean. The company's response to customer dissatisfaction, offering only partial refunds and wishing to resend the same cleaners who failed to meet expectations, is considered inadequate by the affected customers, contributing negatively to the company's reputation.

Frequently asked questions about Think Maids

What should I expect during a Think Maids cleaning appointment?

During a Think Maids cleaning appointment, you can expect professional cleaners to handle the cleanliness of your home according to the detailed checklist on their website. They should arrive within the scheduled window and perform the cleaning tasks thoroughly, in areas such as kitchens, bathrooms, and living spaces. However, based on mixed reviews, experiences might vary.

Does Think Maids offer a satisfaction guarantee or refunds if the service is not satisfactory?

Think Maids appears to offer partial refunds and proposes reschedules with the same cleaner in case of unsatisfactory service. However, customer satisfaction with this approach has been mixed, and full refunds may not be readily available according to the provided reviews.

Can I book and manage my cleaning appointments online with Think Maids?

Yes, Think Maids offers online booking and management of cleaning appointments. The company sends out email and text reminders for upcoming appointments, which has been highlighted as a convenient feature by several customers.

Recent customer reviews and testimonials for Think Maids

Gretta Martinez

1-Star

2 years ago

I have used Think Maids for their cleaning services about 5 times now. While each cleaning has not been absolutely perfect, their personnel has done a good job of making me feel like I'm coming to a clean house. HOWEVER, recently I had quite possibly the worst cleaning experience ever. The cleaner came without a vacuum (each previous time the cleaners have had a vacuum), a swiffer, broom, and some other miscellaneous items. When I asked why he didn't have a vacuum he said "we don't need one if there is no carpet"...........I took out my own vacuum but he didn't use it. I came back when the cleaning was done to find my apartment feeling like, well, it wasn't cleaned at all. There was lint and dirt under the bed, and it wasn't just a small area, it was a good half of the space. The same under the couch. There were SHOE MARKS all over the floor. (Who doesn't take their shoes off or bring shoe covers?!) There was also some kind of yellowish gel on the floor (see photo) that honestly looked like snot. I passed a quick swiffer in the living room area and it came out dirty (see photo). The bathtub had also not been cleaned. I basically ended up having to clean up after the cleaning service. When I texted the person that coordinated with me, she was unhelpful and unwilling to give me a full refund and offered to send the same cleaner back out (????). They ended up giving me a 30% discount - as if that makes things better after having to CLEAN UP after the cleaners. After my experience today with a poor service and poor customer service, I will not be using this service again.

Sebastian Jongerius

1-Star

11 months ago

I used them to "deep clean" my apartment before moving in. They were about 30 minutes later than the window they were supposed to arrived and they were "done cleaning" in about 30 minutes. There were two cleaners. The place was not deep cleaned. I will never use their services again.

Cara Peters

1-Star

a year ago

Very disappointed. While the cleaner was nice and respectful, we are not happy with the service provided. It was very expensive and they did not make the beds, did not wipe down the cabinets in the kitchen, did not wipe down our coffee tables, did not move anything out of the way for vacuuming (only vacuumed the easy to reach places), did not dust thoroughly, and did not wipe down several surfaces. The house smelled overwhelmingly like lemon pine sol but I don’t understand why as it doesn’t seem like much cleaning was done. They did do a good job on the master bathroom and cleaning the kitchen range, but we are otherwise disappointed for having paid over $400. Will not be using this service again. Service: Standard cleaning

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Think Maids Reviews Summary

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Featured review

Think Maids's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Think Maids

What should I expect during a Think Maids cleaning appointment?

Does Think Maids offer a satisfaction guarantee or refunds if the service is not satisfactory?

Can I book and manage my cleaning appointments online with Think Maids?

Recent customer reviews and testimonials for Think Maids

Satisfaction Score

Overall Rating

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