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Molly Maid Reviews Summary

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Cleaning Services | Dallas, TX

4466 Spring Valley Rd, Dallas, TX 75244, United States

Trustguide Rating

TrustScore®
A+
A
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C
D
F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Molly Maid?

As of Jun 04, 2024, 598 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Molly Maid's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

so pleased with their services

outstanding work

professional, friendly, efficient, and effective

EXCELLENT at their craft

very friendly, detailed in cleaning

highly impressed with this team

attention to detail

very through with cleaning

left my place spotless

made the house sparkle with cleanness

About this report

This report was produced by Trustguide on Jun 04, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
June 4, 2024
Last updated
June 4, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Molly Maid's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
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Molly Maid's customer reviews analysis

The collective feedback on Molly Maid of Northwest Dallas County points to a highly positive reputation marked by customer satisfaction with their cleaning services. Clients consistently praise the efficiency, attention to detail, and the thoroughness of the cleaning teams. The staff is frequently lauded for going above and from routine cleaning, focusing on areas commonly overlooked. Scheduling flexibility is also appreciated, as evidenced by the company's willingness to accommodate date and time changes for services such as move-out cleanings. The teams are recognized for completing tasks ahead of schedule and for leaving homes in a pristine condition, creating a sense of comfort and relief for clients. It's equally important to note the highlighting of polite and friendly interactions that contribute to a positive and professional customer experience. Lastly, customer retention intentions suggest solidity in the company's operating procedures and the perceived value of the service provided.

Positive Feedback

Many reviews for Molly Maid of Northwest Dallas County accentuate several strengths of the company. Reviewers consistently mention the professionalism, friendliness, and efficiency of the cleaning staff, with particular commendation for specific teams (such as Teams 4 and 13). These teams are not only thorough in their cleaning routine but also reportedly pay meticulous attention to areas such as light switches and cabinet facings that often go unnoticed. The business demonstrates customer care beyond the cleaning service itself, offering follow-ups to ensure satisfaction and displaying flexibility in scheduling and rescheduling to meet customer needs. Positive first impressions hint at a pattern of reliability for initial cleanings, fostering a desire for ongoing service agreements. Overall, the reviews reflect trust in the consistent quality of the service offered.

Concerns and Threads

The provided customer feedback for Molly Maid of Northwest Dallas County does not indicate any significant negative aspects explicitly. However, in the absence of full disclosure, potential issues could arise from areas not covered by the reviews. These areas might include price satisfaction, timeliness of service beyond first-time experiences, and the level of customization available in the cleaning process. Without these aspects being mentioned in the current dataset of reviews, it is difficult to thoroughly assess potential downsides. Nevertheless, future reviews may offer a more comprehensive understanding of any less favorable experiences customers may encounter.

Frequently asked questions about Molly Maid

Can I request specific cleaning teams for my service with Molly Maid of Northwest Dallas County?

Yes, based on customer reviews, it appears that you can request specific teams or individuals for your cleaning service, as clients have mentioned looking forward to working with the same teams again.

How does Molly Maid ensure customer satisfaction after a cleaning service?

Molly Maid seems to prioritize customer satisfaction by conducting follow-up checks, as indicated in a review where a representative visited to ensure the quality of the cleaning met the customer's expectations.

Does Molly Maid accommodate schedule changes for bookings?

Yes, Molly Maid is reported to be flexible with scheduling, accommodating changes in dates and times for cleaning appointments as needed.

Recent customer reviews and testimonials for Molly Maid

Molly Maid
Tishauna Jones
5-Star
a week ago
Silvia and Eva transformed my apartment today! I am so pleased with their services and the cleanliness of my home. It is spotless! They were very efficient and cleaned areas that I didn’t expect them to touch. Today is the first day in awhile that I am happy to be at home and enjoy a clean environment and energy. Thank you again!
Molly Maid
Jo Wunderlich
5-Star
a week ago
Had a "move-out" cleaning done recently. Great help from the scheduling folks as I needed to change the date and time twice. When they came out, Claudia and Rosemary did outstanding work. They worked well as a team and finished the 4 bedroom town-home a bit ahead of schedule. Everything looked great!
Molly Maid
Robyn Fitzgerald
5-Star
a week ago
I had my first Molly Maid cleaning today with Rosemary and Claudia and I’m happy with their work! They were professional, friendly, efficient, and effective. I’m looking forward to having them clean again soon. They did a great job!
Read all reviews

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
598
reviews
Excellent
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Average
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Poor
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About Molly Maid

Cleaning Services
Molly Maid of Northwest Dallas County is your dedicated team of trusted cleaning professionals. Since 1984, Molly Maid has been a go-to service for busy American families when it comes to house cleaning and maid services. Whether you need recurring cleaning services or one-time cleaning services, Molly Maid is here for you. We offer move in cleaning services, move out cleaning services, apartment and condo cleaning services, and housekeeping services. With over 500 independently owned and operated locations nationwide, you’re sure to find one in your area. All work is backed by our Neighborly Done Right Promise™ - if it's not done right, we promise to make it right. Call us today to request a cleaning service!
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