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Dallas, TX
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Mortgage Broker
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Texaslending.Com
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Texaslending.Com Reviews Summary

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Mortgage Broker | Dallas, TX

4201 Spring Valley Rd Suite 1150, Dallas, TX 75244, United States

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Texaslending.Com?

As of Apr 12, 2024, 1474 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Texaslending.Com's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 12, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
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Published on
April 12, 2024
Last updated
April 12, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Texaslending.Com's customers had a positive experience.

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Reputation summaryPositivesNegativesFaqReviews

Featured review

As of Apr 12, 2024, 1474 customers have reviewed this business and rated it 4.2 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Link to verified review

Texaslending.Com's customer reviews analysis

The overall company reputation of TexasLending.com is a blend of positive experiences and a few discrepancies in customer service and communication. Reviewers frequently praise individual loan officers, especially Wes Cohen, for their professionalism, knowledge, responsiveness, and ability to expedite the lending process. Clients commend the company for making the loan process straightforward, less stressful, and efficient, often mentioning quick closures and constant updates. Conversely, there are instances where customers faced issues such as miscommunication regarding loan terms specific to property and unexpected

Positive Feedback

Key positive aspects of customer feedback for TexasLending.com are centered around the commendations of the staff's expertise and efficiency. Wes Cohen is repeatedly hailed for his exceptional customer service, helpfulness, and proficiency in expediting loan processes. Consistent communication seems to be a core strength, with other employees like Garrett, Paige, Kendra, and Brian also receiving recognition. This has fostered customer sentiments of a caring company keen on building long-term relationships. The organization's ability to resolve issues swiftly, provision of a smooth transaction process, and the professional manner in which services are delivered have elicited recommendations from satisfied clients.

Concerns and Threads

Despite many positives, TexasLending.com has encountered criticism for specific service failures that, while fewer in number, impact the firm's overall reputation. One significant point of discontent stems from a lack of clear communication regarding lending criteria, such as restrictions on land size, which caught customers by surprise after financial commitments were made. Custom

Frequently asked questions about Texaslending.Com

Can I trust the loan officers at TexasLending.com to be knowledgeable and helpful throughout the loan process?

Based on customer feedback, TexasLending.com loan officers, especially Wes Cohen, are highly praised for their knowledge, efficiency, and responsiveness, ensuring a smooth loan process.

Is TexasLending.com able to provide a quick turnaround on loan closures?

Many reviewers indicate that TexasLending.com is capable of quick and efficient loan closures, with constant communication and updates provided throughout the process.

Are there any recurring issues with TexasLending.com’s services that I should be aware of before applying?

Some reviews express dissatisfaction regarding miscommunication about loan terms, particularly concerning property specifications, leading to unforeseen problems and lost investments.

Recent customer reviews and testimonials for Texaslending.Com

Texaslending.Com
Mary McShane
5-Star
2 weeks ago
I called Texas Lending on a Saturday and spoke to Wes Cohen. He was extremely knowledgeable, listened to what I was trying to achieve and made it happen. I closed two weeks later. He made the whole process so easy and anxiety free. He keep in touch constantly and kept me informed on where we were at through the whole process. I would wholeheartedly recommend anyone who is looking to get an equity loan to definitely use Texas Lending and especially Wes. Thank you Texas Lending for the awesome job you did to get me where I needed to be,
Texaslending.Com
Doug Iarussi
5-Star
2 weeks ago
A humble note of appreciation for the outstanding customer service provided by Garrett and staff Paige and Kendra. I was facing the problem of not getting my equity funds or closing in a timely manner as you are all aware. The ability to provide the resolution quickly exceeded my expectations. From ordering and obtaining a quick appraisal to getting title documents correctly and quickly. I really commend the prompt service provided by all of you. I am really pleased with the knowledge and skills of your staff. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale. I would love to recommend your company to anyone who needs a loan or your service in the future. Keep up the good work.
Texaslending.Com
Mary Vega
5-Star
a week ago
I was actually working with another company trying to get an HELOC. It seemed like they were just giving me the run around. Six months later and I was still getting excuses. I saw the Texas Lending commerical and decided to call them. I am so glad I did. Wes helped me get my loan closed so quickly and easily. He was always checking in to making sure I understood the paperwork and was there for any questions I had. Within a month my loan was closed. I really appreciate everything Wes and Texas Lending has done for me.
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Overall Rating

TrustScore®
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A
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C
D
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Overall Rating
4.2
/5
1474
reviews
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About Texaslending.Com

Mortgage Broker
4201 Spring Valley Rd Suite 1150, Dallas, TX 75244, United States
Visit website
+1800-346-8047
Texas Lending has been helping Texans with their mortgages since 2001. As a family-owned company, we focus on helping people and providing quality service. We guide our customers in reaching their goals of homeownership with purchase home loans, help homeowners save money by refinancing their current mortgage, and give homeowners access to utilize their home equity with Texas cash-out refinance loans. We also have reverse mortgage options for homeowners age 65+. NMLS# 2297 TexasLending is an equal housing lender.
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