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Texan Insurance Reviews Summary

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Insurance Services | Houston, TX

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6161 Savoy Dr #960, Houston, TX 77036, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Texan Insurance?

As of Apr 11, 2024, 2243 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Texan Insurance's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 11, 2024
Last updated
April 11, 2024

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Texan Insurance's customer reviews analysis

The collection of customer reviews for Texan Insurance presents a favorable view of the company's reputation and highlights a positive customer experience overall. Agents like Monica Zavala, Choicy, Julianne Kowrach, Donna Baker, Felix, Fred Foroodi, and Carla Miller receive specific praise for their professionalism, responsiveness, and knowledge in providing personalized insurance services. A recurring theme is the agents' proactive approach in offering cost-effective policies, yielding significant savings for customers, and fitting customer needs within budget constraints. Another notable trend is the emphasis on the speed and quality of communication, whether through calls, texts, or emails, ensuring that customer inquiries are promptly addressed. The adaptability of the agents to accommodate urgent requests and provide multiple options further bolsters the company's customer service credentials. Despite the inherent challenges of price fluctuations within the insurance market, reflected in one isolated incident with price increases during the quote process, the overall impression of Texan Insurance from the reviews suggests a company that prioritizes customer satisfaction and builds trust through transparency and relentless support.

Positive Feedback

Texan Insurance receives commendable reviews from customers, with particular applause for their agent's credentials in responsiveness and attentiveness to client needs. First, the responsiveness of agents like Monica Zavala and Fred Foroodi in dealing with customers’ inquiries stands out as a significant asset, highlighting a consistent commitment to providing timely and effective communication. Second, the expertise of agents is frequently mentioned, suggesting a company-wide understanding of insurance offerings and the ability to relay this information in an accessible manner to customers, as seen in Carla Miller's handling of a first-time policyholder. Finally, the agents' ability to secure cost savings without sacrificing coverage quality, often earning customers' appreciable financial benefits, suggests that Texan Insurance prioritizes economic efficiency, aligning customers with the most value-driven policies.

Concerns and Threads

Despite the predominantly positive feedback for Texan Insurance, there are minimal, albeit notable, points of criticism that emerge from the customer reviews. Most criticisms do not pertain directly to the company's service but rather to factors such as the insurance market's volatility. For instance, a customer noted an increase in policy pricing during the quote process, although this was not attributed to the agent’s lack of competence or diligence. It indicates that external market conditions can still impact the customer experience indirectly. This isolated critique underscores the importance of managing customer expectations in an industry subject to frequent fluctuations. No systemic negative aspects have been identified from the reviews, suggesting these incidents are exceptional rather than indicative of the company’s operational norms.

Frequently asked questions about Texan Insurance

Can Texan Insurance provide significant savings on policies?

Yes, multiple reviews indicate that Texan Insurance agents are capable of finding cost-effective policies that can lead to significant savings as compared to customers' previous insurance plans.

How does Texan Insurance handle urgent requests or changes to policies?

Texan Insurance is praised for its responsiveness and adaptability to urgent customer needs, with agents readily available to provide multiple options and adjustments even during weekends or off-hours, ensuring customer satisfaction and the best possible coverage within budget constraints.

Are Texan Insurance agents knowledgeable and easy to communicate with?

Customers consistently report that Texan Insurance agents are not only knowledgeable about the insurance products they offer but also approachable and responsive, making it easy for clients to understand their coverage and feel comfortable with the services they are receiving.

Recent customer reviews and testimonials for Texan Insurance

Texan Insurance
Fit and Dairy Free
5-Star
3 days ago
Monica Zavala has been great to work with! When our previous insurance agency disappeared, we were in search for a new agency that would provide excellent service. We have been very happy with Monica - she is very responsive and knowledgeable about what is needed to meet our insurance needs.
Texan Insurance
Jennifer Bierds
5-Star
2 days ago
Choicy has been super helpful and very prompt in her communication. We saved so much money on one policy, I had her run a quote for another and save big there as well! Highly recommend Texan Insurance.
Texan Insurance
Temini Ajayi
5-Star
a month ago
Monica has been simply excellent. She was proactive in finding cost-effective policies that provided significant savings from the policies I was previously on. She is very timely and responds very quickly. She’s great - would definitely recommend her!
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Texan Insurance's customers had a positive experience.

Positive
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Texan Insurance

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
2243
reviews
Excellent
Good
Average
Fair
Poor
More details

About Texan Insurance

Insurance Services
Like the great state that shares our name, Texan insurance proudly provides top notch insurance solutions and Lone Star personal service. We provide all lines of insurance: home, auto, flood, commercial, you name it! Give us a call today!
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