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Tattoo Factory Reviews Summary

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Tattoo Shops | Chicago, IL

4441 N Broadway, Chicago, IL 60640, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Tattoo Factory?

As of Mar 24, 2024, 826 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Tattoo Factory's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 24, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 24, 2024
Last updated
March 24, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Tattoo Factory's customers had a positive experience.

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Tattoo Factory

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Tattoo Factory's customer reviews analysis

Analyzing Tattoo Factory's reputation through customer feedback reveals a mixed experience. The business maintains a significant number of satisfied repeat customers, resonating well with its ease of the check-in process, friendly staff, and fair pricing. Piercers, particularly Jenny and Adrian, are often commended for their professional and gentle approach. These positive interactions seem to contribute greatly to the shop's overall reputation. Conversely, there are reports of negative experiences with certain tattoo artists, specifically Joe, whose bedside manner and quality of work have been criticized. Instances, where tattoos either healed poorly or were deemed subpar, have resulted in customers seeking corrective services elsewhere. This dichotomy suggests a variability in the quality of service that hinges significantly on the individual artist at the shop.

Positive Feedback

Positive customer feedback for Tattoo Factory primarily highlights the professional demeanor and skill of their piercers, particularly Jenny and Adrian. Customers recount receiving attentive care during piercing procedures, citing gentle and thorough explanations of processes and aftercare. This has left many wanting to return for future appointments. Positive interactions at the front desk and perceived value for the cost of services are also noted. Satisfaction with certain tattoo experiences is mentioned, particularly with customers praising the work of an artist named Antonio for his artistry and light-handed technique.

Concerns and Threads

Customer complaints about Tattoo Factory are substantial and concerning. Several customers experienced unfavorable interactions with an artist named Joe, whose demeanor and technical skill were called into question. Issues ranged from perceived rudeness and lack of patience to more severe allegations of improper tattooing technique that resulted in painful healing and dissatisfaction with the final product. Instances of fading tattoos and poor customer service response to follow-up queries, particularly from customers with unsatisfactory experiences, highlight gaps in the shop's quality assurance and customer care protocols. Additionally, the limited selection of high-quality jewelry and perceived indifference from some staff members further undermine the overall perception of the Tattoo Factory among some clients.

Frequently asked questions about Tattoo Factory

Can I walk in for a piercing or tattoo, or do I need to book an appointment?

Tattoo Factory is a walk-in based business for piercings and tattoos. However, it's recommended to check Google's 'popular times' to visit when the shop is less busy. For specific artists, such as Antonio, booking through their Instagram may be an option.

Are the piercing and tattoo prices competitive?

Many customers find Tattoo Factory’s prices to be extremely fair and competitive when compared to other shops.

What should I do if I am dissatisfied with a tattoo or piercing I received?

If you are dissatisfied, it is advisable to contact the shop as soon as possible to discuss the issues. However, the responsiveness and resolution offered may vary. It's also suggested to research alternative solutions or seek a second opinion from another professional if needed.

Recent customer reviews and testimonials for Tattoo Factory

Tattoo Factory
Olivia B
5-Star
a month ago
I’ve been to Tattoo Factory a few times over the last several years for various tattoos and piercings and have always had a good experience. The check-in & waiver process is streamlined and easy and the staff are friendly and welcoming, I also find their prices to be extremely fair compared to many other shops. I most recently got a flat piercing & daith jewelry change done by Adrian. Adrian was really professional and kind and the piercing itself was quick and nearly painless. Already plotting my next piercing here ;)
Tattoo Factory
Gemma Hertz
5-Star
a month ago
Great experience! Came in as a walk in for a septum piercing and a smallish cherries tattoo that I had a print for. Was in and out in less than 2 hours. Adrian and Jr were both amazing! Receptionist was lovely as well. It’s a walk in based business so just look at the “popular times” on google and go when they’re not super busy. Thanks so much guys!
Tattoo Factory
Corina Woods
5-Star
4 months ago
I had a horrible experience with this tattoo shop. I got a red Japanese tattoo on my ankle, and from the start the artist was very rude. I believe his name was Joe, an older thin man. I originally wanted to tattoo on my waist just below my belly, but I was nervous about the placement. Instead of being patient, I was being rushed. To shave the area around my stomach he was urging me to pull my pants down lower to give him room to shave. This was fine, but his attitude wasn't. I kept assuring him that I was only nervous. He responded by saying "Well we don't have any curtains for privacy and if you wanted that you should've went to another shop." Again I was very understanding of his direction, but the way he conveyed it was very harsh and unnecessary. I have many tattoos and none of my artists were ever rude. I get it, we all have jobs and want to be over with it, but a client trusts an artist to permanently alter their skin, the least the artist can do is show a little patience. I changed the placement of the tattoo to my ankle. It was extremely painful because he kept tattoo-ing it over and over again. He mentioned he had to do this in order for the color to show on my complexion so I thought this was normal. The healing process was disgusting. I called and asked to speak to him personally regarding how it healed. When I explained the situation he responded with "Ma'am just tell me the problem, I have way too many people coming in here to remember you." I explained the state of the tattoo. He told me that he warns all his clients before tattooing that getting tattoos in red always have a risk of healing badly. I was absolutely NOT told this!! I asked for the tattoo in red and no one ever mentioned any risks with the color red, especially him!!! I am a darker complexion, so I would've definitely avoided red if I had been told by anyone, if I had the slightest knowledge about this. I even asked if the color would show well on my skin and he told me yes!! I bled ink and blood horribly, my tattoo leaked out of the tape he put within 3 hours. I limped the first few days after getting it, it hurt incredibly bad. (Yes, I followed all of the aftercare instructions, including removing the tape as soon as it was breached). The tattoo looked less like a tattoo and more like I was branded or badly burned. I had to get the tattoo re-done again in black after some time. My current artist told me that whoever originally did it basically mutilated me and damaged my skin over and over. (And that he remembers all of his clients tattoos when he does them). Even now I am having to go back in and get it re-done because the skin was so badly damaged that he's afraid how it will react if he goes any deeper in some spots of the tattoo. Overall, it was a waste of $140 dollars. The artist was very rude, I was never verbally informed about anything, and when I called weeks later his attitude was still sour. I emailed a photo of the tattoo before calling but never received a response. Not from the owner or anyone. As an artist, please learn how to speak to the clients that put their trust in you.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
826
reviews
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About Tattoo Factory

Tattoo Shops
We do tattoos and piercings! We have been doing this in Chicago since 1978!
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