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Tablescapes Event Rentals
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Tablescapes Event Rentals Reviews Summary

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Events & Venues | Chicago, IL

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1901 W Fulton St, Chicago, IL 60612, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Tablescapes Event Rentals?

As of Apr 28, 2024, 52 customers have reviewed this business and rated it 3.8 Star out of 5. Trustguide conducted an in-depth analysis of Tablescapes Event Rentals's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

Wonderful company to work with.

Extremely responsive, accommodating, and reasonably priced.

Delivered on time and I was happy with the quality.

The quality of their products was really high.

We were extremely pleased with the results.

She was fantastic to work with and made the entire process so seamless.

Tablescapes came in to save the day!

They reached out because I ended up using them for my wedding.

Their products and pieces are stunning, high quality.

They were responsive, kind, and flexible.

Truly awful stuff.

Worst company ever!

Poorly run business.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 28, 2024
Last updated
April 28, 2024

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Tablescapes Event Rentals's customer reviews analysis

The reputation of Tablescapes Event Rentals, as discerned from recent customer reviews, appears to be that of a company that has areas of excellence alongside notable weaknesses. Customers have praised the company for being responsive, accommodating, and offering reasonably priced and high-quality products. Positive customer experiences seem to be largely influenced by personal interactions with staff members, who in some cases, are cited for going above and beyond to ensure event success. However, critiques of their logistics, specifically regarding delivery windows and communication protocols, reveal a potential area of improvement. The concern over environmental impact and customer service in some negative reviews indicates that while some aspects of the company are commendable, others might be overshadowing their success.

Positive Feedback

Tablescapes Event Rentals is frequently commended for high-quality rental products, with some customers stating that the items exceeded their expectations based on preliminary online representations. Commendable aspects include impressive customer service with specific staff members being highlighted for their dedication and thoroughness in execution, from initial contact through event completion. Customers have shown appreciation for staff responsiveness, seamless rental process handling, and flexibility in service. The company's willingness to rectify negative experiences and not charge for unexpected inconveniences has also been well received, contributing to some customer’s loyalty and satisfaction.

Concerns and Threads

Among the concerns raised by customers were issues related to the company's logistical operations and customer service. Customers have experienced frustration with broad delivery windows, lack of timely communication, and ineffective handling of inquiries submitted through the company's website. One review expressed environmental concerns due to poorly maintained company vehicles, which could reflect negatively on the company's brand image. Another customer conveyed dissatisfaction with the level of professionalism in communication, suggesting a need for better coordination and follow-through on staff commitments. These negative components imply a potential for undermining the trust and satisfaction of future customers if not addressed.

Frequently asked questions about Tablescapes Event Rentals

How reliable is the delivery service for Tablescapes Event Rentals?

Delivery reliability varies according to customer reviews. While some customers have praised on-time deliveries and informative communication concerning delivery, pickup times, and setups, others have experienced excessively broad pickup windows and issues with communication, indicating some inconsistency that the company may need to address.

Are there any additional charges for changes or unexpected events during rental use?

Tablescapes Event Rentals appears to be accommodating regarding unexpected changes or events, such as weather issues. Reviews suggest that in some cases, the company has not charged extra for extended rental periods due to unforeseen circumstances, indicating flexibility in their service.

Can I anticipate high quality from Tablescapes Event Rentals' products?

Customer feedback overwhelmingly indicates that the rental items from Tablescapes are of high quality. Clients have found the products not only meet but sometimes exceed expectations based on the representation on the website, signaling a positive aspect of the company's offerings.

Recent customer reviews and testimonials for Tablescapes Event Rentals

Tablescapes Event Rentals
Emily Ciocca
5-Star
2 weeks ago
Wonderful company to work with. Extremely responsive, accommodating, and reasonably priced. Very easy to work with. Absolutely would recommend Tablescapes and will be working with them again when hosting events in Chicago.
Tablescapes Event Rentals
Lou Fan
5-Star
5 months ago
Their truck on 290 was probably 10 years overdue for an oil change, smoke plumes everywhere, zero regard for others, wouldn’t do business with an organization that treats their own assets with such disregard. Truly awful stuff.
Tablescapes Event Rentals
Jonah Muscarella
5-Star
7 months ago
I used Tablescapes for my backyard wedding. They delivered on time and I was happy with the quality. The next day, however, they gave me a pickup window of 8am-5pm, which is ridiculous. They did not contact me until they were outside my house and I was unavailable. I called customer service and they were understanding. I had to keep the tables for an extra two days, but they did not charge me any extra money.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Tablescapes Event Rentals's customers had a positive experience.

Positive
60%
Neutral
0%
Negative
40%
More details
Tablescapes Event Rentals

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.8
/5
52
reviews
Excellent
Good
Average
Fair
Poor
More details

About Tablescapes Event Rentals

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